Samsung — Exchange offer not fulfilled

Address:	6th Floor, DLF Centre, Sansad Marg, New Delhi-110001
Website:	www.samsung.com/in

I purchased a Samsung mobile S20 FE 5G from the website https://www.samsung.com/in/ under the Festive offer on 28/9/2022. I received the mobile on 1st October 2022. The offer shown was a flat exchange of Rs 3000/- and a deferred exchange of Rs 2540/- on an old mobile. I was informed that within 2 - 3 days my old phone would be picked up and receive the amount of Rs 5540/- into my bank account.

I have sent repeated emails and made a number of calls on[protected] but no response on the pick up or amount. They have asked me to contact Cashify which does not serve my location. Now Cashify says that the exchange model Samsung Galaxy M11 is not in their system so they cannot purchase. Until today no body has come to pick my old phone and no response on the cashback offer.

Why did Samsung had to put up such an offer and not to check withCashify before I made this purchase? Now Samsung is not providing the exchange offer of 3000 rs and Cashify is not accepting to buy the old handset.