[Resolved]  Samsung — exchange related issue

Dear sir/madam,
This is a long term issue present with samsung e-store. I have ordered an galaxy a51 (With an exchange of old j7 2016). Order id [protected] from their webiste on 29th of july and got it delivered on 4th of august. Pickup of old device at pincode 507003 has been scheduled on 5th of aug which got cancelled 3 times till now due to non serviceable area which was is false as even today 13th of sep it's showing exchange available. After repeatedly getting calls from cashify (That pincode 507003 is not serviecable) i provided both samsung and cashify with a new address at pincode of 600037 which is metropolitan. Till today (13th of september) i recieved 6 mails with ticket no #1678477 stating me to place order on 3rd party website (Cashify) on my own to mail that device is defective which has not been inspected at all. I am finally fed up with samsung support on this issue and immediately request them to inititate a pickup from 600037.