Samsung — Failure of Delivery Commitment

Address:

Pincode 603202

Order No.[protected] - at the time of booking, committed for delivery on 1st Dec 2021 and taken 100% advance. Now no one is responding from Samsung. When I was chatting with Samsung that I wanted to CANCEL the order, they are informing that it will take 7 to 10 days to refund my money. Unfair - while booking you take 100% upfront and while cancellation why should I wait for 10 days ? If you are not in a able to fulfil commitments, do not book orders. As per tracking of my order, Invoice generated on 29/11/21 and packing also done - but physical movement not done till date. Why give false commitments ?