Samsung — Faulty M 51 set

I have buyed M 51 handset in December 2020, My phone first issue came in June/July 2021 and need to replaced the Mother Board ( lost all Data's) again in after 1-1.5 months same problem came and again need to replaced the Mother board and again lost all Data's, during second time issue the matter escalated to CEO help desk but not look much seriously and asked to wait for 3rd time problem, if 3rd time same problem then only will look and take some action, but again same problem came and before getting repaired and submit it to Service Centre same was again escalated to CEO help desk and was told from executive that will look once phone submit at service center and same was informed that again going to submit the phone at service center and same was also informed to service center about executive following on my complaint, but after some time phone get repaired (replacement of Mother board 3rd time) got to know through SMS. After repaired executive from Samsung told they cant take any action as phone repaired and will not look for replacement or refund. They expecting that their internal process consumer should know. Because of their internal process i am suffering and the same executive straight away decline to look further. Their is negligence on complaint from Samsung.

Again in a day raised complaint to CEO desk and they took to look and review for 4-5 days and come with that cannot looked the issue as phone is repaired and now out of warranty, but from my side already informed them before repaired and it was ignored from their side to look and complaint was raised when phone is under warranty delayed from their side and with delay phone goes out of warranty. Now they offering for 3 months warranty extension as offer. When they having problem in phone and horrible part is they again waiting for 4th time for same issue

Their is very causal approach from Samsung as they are not bother too look on such technical issues where phone keep occurring problem and repaired 3 times in 6 months and Samsung CEO desk know since September. The complete ignorance and only jargons from Samsung, feel like cheating as they sold faulty phone and even after sold they are not bother, for them no rules and regulations.

The approach by CEO desk executives are very casual and taking matter very lightly. Samsung only giving fake commitments and lies, they openly laying to customer even after know that their phone is faulty.