Samsung — Faulty Note 3 Neo

Address:

Mumbai City, Maharashtra

TO SAMSUNG, I had purchased Samsung Note 3 Neo on 06.07.2014 however since the day of purchase there is some issue in the handset, for some unknown reason the coverage goes blank (a cross sign comes) and thereafter the network connectivity keeps fluctuating. I have tried everything from sim change to making numerous call to your customer care, visiting your service store to writing online complaints but it is seen that i have been only being made to run from pillar t o post ( may be on the pretension that the warranty period gets over) i am very upset with the service of Samsung and had always been brand loyal to Samsung but lately i have myself been advising people to avoid taking Samsung products after looking at your service and customer non-satisfaction issues. I request you to immediately replace my mobile handset else i will now go ahead and escalate the matter further. Also provide me email id/ contact number of an executive (not of customer support) with whom i can liaison directly instead of writing online so as to keep records of my communication cause i am sure tomorrow Samsung will definitely deny that i have sent any written complaints to you as i cannot sustain any records on the same. Request you intervention at the earliest