[Resolved]  Samsung — Faulty phone samsung a50 s

Address:

jyothi, mankave

I bought a Samgsung A50A phone from Calicut (673007) on 06/05/2020 by paying an amount of Rs.21000 from their authorised dealers "MY G" - [protected]. To my surprise and total disappointment, just after 5 months of purchase, this Phone suddenly stopped functioning and continuously went off which made my life miserable. I took the phone on 16th November 2020 to their registered service centre - phone no. (W0007) [protected] and they informed that it needs to be checked and will take time. On 17th Nov. I got a call for their office saying that the Mother Board of the phone is spoiled and needs to be replaced which they do not have in stock and it will take over 1 week to get my phone repaired. This is totally unprofessional and I could never expect such an irresponsible feedback from a company like Samgsung like this. When I asked for a replacement phone, they said it would been possible only within 14 days of purchase. If that is the case, they should have at least kept sufficient stock so that the customer would not have to go through such a mess. All these years, I have had been a loyal customer of Samgsung products and I trusted their product for their integrity and professional approach. Now I understand my belief on their products were baseless and I would never ever attempt to buy a Samgsung product