[Resolved]  Samsung — Faulty product delivered

I have ordered samsung galaxy s6 lite through the samsung website and on the delivery date it was working fine, but from the very next day, the screen started malfunctioning and black lines started appearing on the screen. Very next day the lines were increased and the entire screen was affected. I tried for a replacement, but the facility was not provided by samsung. I immediately rushed to the nearest samsung store and they are saying it's my fault, and i need to pay for the repair. How come black lines on the screen could be a mistake from the customer end. Even if we buy from e-commerce stores, there is a facility of replacement within/up to 7-10days, samsung neither provided that nor helping me by repairing it and asking for additional money for the same. This is completely unprofessional and unethical behavior from samsung. Request the concerned authorities to help me on the same.

Mobile details
Name: samsung galaxy tab s6 lite
Serial no: r52n806w01f
Imei no: [protected]
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Aug 6, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 11, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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