[Resolved] Samsung — Faulty product delivered | |
I have ordered samsung galaxy s6 lite through the samsung website and on the delivery date it was working fine, but from the very next day, the screen started malfunctioning and black lines started appearing on the screen. Very next day the lines were increased and the entire screen was affected. I tried for a replacement, but the facility was not provided by samsung. I immediately rushed to the nearest samsung store and they are saying it's my fault, and i need to pay for the repair. How come black lines on the screen could be a mistake from the customer end. Even if we buy from e-commerce stores, there is a facility of replacement within/up to 7-10days, samsung neither provided that nor helping me by repairing it and asking for additional money for the same. This is completely unprofessional and unethical behavior from samsung. Request the concerned authorities to help me on the same. Mobile details Name: samsung galaxy tab s6 lite Serial no: r52n806w01f Imei no: [protected] Was this information helpful? | |
Aug 6, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 11, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
Add a Comment | |
61%
Complaints
18887
Pending
0
Resolved
11174
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Post your Comment