[Resolved]  Samsung — Faulty Product Sent. No Repair / Replacement since 45 days / Harassment and Work suffering

I have purchased a Samsung Galaxy Book 2 Pro 360 Laptop from the official website of Samsung called Samsung shop.
The device was purchase with the following details :
Order Number : My order ID is : [protected]
Order Date is : 11th November 2022

Sequence of Events :
1. Laptop was received and immediately out of the box it had the following issues : screen is faulty / damaged, Text and videos do not display properly, Basically it is a defective screen, Bluetooth does not keep devices connected, Samsung Update app doesn't work, Windows Update doesn't work, No drivers available for this model of laptop sold in India on the official Samsung website. Basically there is no support for this laptop in India, This model number does not even exist on their official database.
2. Within 48 hours of receipt of the laptop I have contacted Samsung Care on the official phone number from my registered mobile number. I was told to wait for 24-48 hours to wait for a resolution.
3. I call again after 24 hours and I am given a complaint reference number.
4. I write to samsung support, samsung Shop, Samsung india service head, contact them on twitter, when nobody replies I write to Samsung CEO.
5. Total I have been issued 11 complaint reference numbers, spoken on samsung official support chat at least 15 times, I have over 27 emails from samsung assuring me that the problem will be fixed. I can place the record of all of the above on the consumer forum platform.
6. After almost 20 days of non stop complaining an engineer was assigned and visited me. He diagnosed correctly that the laptop screen is damaged and faulty.
7. A replacement screen was ordered by samsung which was replaced 3 days ago on 16th december. the replacement screen is faulty too.
8. Samsung has cheated me and committed fraud by giving me a faulty laptop since day 1. They cheated me by not allowing me to file for a return and refund whereas I strictly followed their policy of informing them within 48 hours of receipt of the product.
9. Every time I called samsung i told them that I had only one laptop and I had sold that to buy this one. I had a meeting for a presentation in Mumbai and I wanted to either get a replacement or a refund. They have taken over 40 days now almost and continue to harass. My work is suffering as the only laptop I have now is faulty / defective.
10. They keep bouncing my complaint from one department to another department and keep avoiding to solve the fault in the laptop.
11. I wish to either get a refund for the 1.2 lakhs that they have cheated me with. They cannot sell me a faulty laptop series and get away with it. I wish to go legal if my problem is not solved. It is a 1.2 lakhs rupee product and it is a lot of money for me.