Samsung — Faulty Refrigerator

This is to bring in your kind notice that I, Madhu Devi, purchased Samsung Refrigerator REF RT34T4522S8 Elegant Inox (324) from Vijay Sales, K-11/25, Central Market, Lajpat Nagar-2, New Delhi-11024. This purchase was made on 16 September 2021.
I started facing issues with the refrigerator in December 2021. A layer of ice developed over all the food and milk items I kept in the fridge section. I initially spoke to Mr. Vishal, an employee of the above-mentioned branch of Vijay Sales. He requested me to wait and watch for a few days, which I did. The problem persisted. In January, the problem grew further and I spoke to a Vijay Sales representative again. The rep registered a complaint on my behalf with the Samsung Service Center on 13 Jan 2022 (Reference number- [protected]). The first technician who came to my place told me he could not find any issue and did not understand what was happening. He asked me again to wait and watch, and if the problem persisted, some sensors will be changed. Again, there was no resolution and the problem persisted. I called the same person on the 23 January 2022. It was a Sunday night and he promised me that he will come the following morning but he did not. Then I received a call from your call center on 24 Jan 2022 where I was informed an engineer will be sent to my house on the 25th of Jan. Even he could not understand what was wrong with the fridge. By the time he came the ice had melted and there were few pieces of ice floating in milk. He took a through examination and recorded everything (photos of the fridge). He advised me to call the call center in the morning if the problem still persists and schedule another appointment with an engineer who can visit our place in the morning itself. Now this same technician visited me again on 26 Jan 2022 in the morning around 12pm and recorded the status of food items in my fridge. A layer of ice was there on the milk pot, on bowls of curries etc. He recorded these photo evidences and sent it to his team at Samsung (Reference number- [protected]). He assured me that he will discuss this issue with his team and get back to me. On 29th January, I personally visited Vijay Sales and spoke to Mr. Vishal and Mr. Bhupinder. They registered our complaint with the customer care again and told us to wait till 31st Jan. Two engineers then visited us on the evening of 29th Jan itself. They spent a good two hours at my house, recording the temperature etc but it was of no avail (Reference number- [protected]). They told us that by 1st Feb 2022 we will be provided with a resolution. As of now[protected] I have received no update from Samsung and even after a series of complaints and visits my problem persists.
I write this mail to convey my grievance and to clearly state that I am not willing to have any part of the fridge changed or replaced. My fridge is in warranty and hardly four-five months old. I am extremely dissatisfied with Samsung’s service and request you to kindly either replace my fridge with a brand-new model or refund my money fully. This is causing me a lot of issues, which was not expected from a brand with such a humungous repute and presence.
I hope I will not have to resort to filing a complaint in the Consumer Court of India and a satisfactory resolution to my problem is given to me. I will be thankful.
Yours sincerely