Samsung — Faulty refrigerator purchased in dehradun

Address:

GAYLORD EMPORIUM in Dehradun (Clock tower, 2 paltan bazar, dehradun-248001)

We had purchased a Samsung refrigerator RT28A3022GS from your dealer GAYLORD EMPORIUM in Dehradun (Clock tower, 2 paltan bazar, dehradun-248001) vide bill no-10237, dated 14-10-21 priced at Rs 17, 323/-.

Attaching the bill invoice for your perusal please.

The product received is not cooling at all, we had called samsung representative who told us that the COOLING MOTOR is not there in the fridge. This is highly unacceptable from such a reputed product.
We had requested then also that the piece must be changed, but he got a motor & installed it in the refrigerator. Now after a month again same problem has arised & cooling is not taking place.

You are humbly requested that we want a replacement of the piece & not repair. This is totally unacceptable & we will not accept any more repairs. WE ONLY WANT A NEW FRIDGE & NO MORE REPAIRS. YOU ARE DIRECTED TO GET THE REFRIGERATOR CHANGED WITH IMMEDIATE EFFECT LEST WE EXPLORE OTHER STRICT ACTION.