Samsung — Faulty tab s 6 lite

Address:

Amravati Maharashtra

Since last 6 months no action taken by Samsung regarding newly purchased faulty tab s6 lite

First Name : NILESH

Last Name : Mahakal

Email Id : nilesh.[protected]@gmail.com

Contact Number : [protected]

Address

Product details

Request type : Tab s 6 lite S pen not working properly

Product Model Number : SM-P615NZIA

Product Serial number : R52NA0Q17FX

IMEI: [protected]

Order no. Is [protected]

Date of Purchase 9 Feb 2021

Received on 15 Feb 2021

Activated on 19 Feb 2021

First contact for support: 23 Feb 2021 through Email & call

MODE of purchase online from Samsung shop

Dear Sir

I have purchased Samsung galaxy tab S6 lite by Samsung online shop. I had ordered product on 9th Feb 2021 and received on 15th Feb 2021.activated Samsung galaxy tab s6 lite LTE on 19 Feb 2021.

When I started using tab with s pen it was not working properly means pen touch was misbehaving and pen draws while hovering so I was facing problems while writing and drawing I had gone through s pen manual and s pen settings. Disabled air commands disabled floating icons still problem is not resolved. So I think there was problem with s pen.

Then on 23 Feb 2021 I called Samsung customer service no.[protected]. Discussed problem they advised me to reset S pen through settings. But that didn’t work. Also I sent email on 23 Feb 2021 to support.[protected]@samsung.com they recommended reset S pen but that also didnt work. Then I again called Customer care on 24 Feb 2021 they advised me to visit nearest service centre. I visited 3 times to Tulsi Softronics, Address: Shop No.83, Gulshan Tower, Near BIG Cinema, Jaistambh, Amravati but the shop was closed, Then I took service centre no. from customer care but all 3 no.s were out service. After 7 days On 01 March 2021 call was connected to service centre, they said service centre is closed from 22 Feb 2021 to 8 March 2021 due to lockdown in city. Further they stated that we do not replace online product’s.

Then on same day I called customer care and discussed problem with them. And I requested them inspect product at home and complete your formalities of replacement. The product was eligible for return & replacement within 14 days of purchase. But no action was taken by Samsung.

I was in contact continuously to Samsung through Email, Customer care, Chat service but no solution provided.

On 9 March 2021 When I talked to Customer care they told me we had discussed issue with service centre & advised me to visit service centre

Then on 10th March 2021 I visited Samsung service centre Tulsi Softronics, Address: Shop No.83, Gulshan Tower, Near BIG Cinema, Jaistambh, Amravati. They inspected product & came to conclusion that there is problem with S pen. But they refused to replace product. When I asked to provide document regarding physical inspection of product they refused. At Service centre I called customer care, they discussed problem with Service centre executive but they denied replacement & refused to provide document.

I have already submitted recordings of service centre to you. On request of your senior executive Rajesh, I again visited service center again they refused to replace faulty product, after so many requests they checked product and gave Jobsheet on 20 March 2021. But no action taken by Samsung after that. JOBSHEET NO IS [protected]. Since that I am continously contacting Samsung but till date no solution provided

Since day of activation product is not working properly and Samsung is not replacing product. Your customer care executives couldn't solved problem. Service centre refused to replace product.

Now issue is not regarding replacement of products. Now issue is regarding mental harassment of costumers by Samsung. I have already lost too much time. No support from Samsung provided till date I had requested them to provide solution of problem so many times but they never take problem seriously.

Now I request you to return back product and refund my payment.

Since 23 Feb 2021 to 10 August 2021 your team just toying with me. No solution provided Iafter 180 days & after 70 calls 20 emails and 5 visit to service centre.