Samsung — Faulty Z fold 4

Address:Sion, Mumbai

I had purchased Samsung Z Fold 4 on 4th Oct. 2022 and took Insurance as well for 1 year, exact after 11 months and 18 days phone went blank without any damage or accident, I took it to Samsung Service Center (Sion, Mumbai) on 22nd Sep. 2022 and they took the mobile and said withing a week it will be repaired, Its been 21 days and they are just giving excuse over excuse, no concrete answer from them that when I will get back my phone, After paying more than 1.5 Lacs I didn't expected such a bad product and service from well known brand like Samsung, Now phone is out of warranty what If I take it from them and next day again I face the same issue would Samsung take the responsibility, As a consumer I am helpless. Plz suggest and help to get the satisfactory resolution. My job sheet no. Is [protected].
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I believe Samsung doesn't care about complaints, negligence and arrogancy at its peak.
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