[Resolved]  Samsung — Fold 3 device (Model SM-F926BZKDINU

Address:Gurgaon

Dear Shweta, Samsung Customer Support Team,

I am writing to express my profound dissatisfaction with the unacceptable level of service provided by Samsung in addressing the persistent issues of my Fold 3 device (Model SM-F926BZKDINU, Serial Number: R3CRB0P8XXV). As a co-founder of the KarmYog Education Network and a long-standing Samsung customer, the indifference exhibited towards my distress is not only deeply unsettling but also forces me to reconsider my loyalty to your brand.

For over a month, my earnest appeals for resolution have been met with indifference and inaction. The phone, despite being Samsung's most premium and expensive offering, has failed to deliver the promised quality and reliability, and your team's inability to provide a prompt resolution has added to the overall disappointment.

Your repeated assurances of resolution have fallen flat, causing significant disruptions to my professional obligations and inducing unnecessary stress. The indifference displayed by your team starkly contrasts Samsung's professed commitment to customer satisfaction. It is an unfortunate revelation that Samsung's high-priced flagship device, the Fold series, encounters issues within 18 months of purchase, which is a clear testament to its questionable quality and durability.

This level of negligence and the absence of accountability are deeply concerning. As such, I feel compelled to make my dissatisfaction public. Unless immediate and appropriate action is taken to resolve the issue at hand, I intend to express my grievances on various consumer complaint forums and share my experience on social media platforms. It is important for existing and potential Samsung customers to be aware of the challenges they might face and the lack of adequate customer support when investing in Samsung's premium devices.

I implore you to give this matter the urgency it requires, and present a concrete plan for resolution. I anticipate a swift, satisfactory, and substantial response, demonstrating Samsung's commitment to rectifying the issue and restoring my faith in your brand.

Sincerely,

Ram Badrinathan,
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Sep 2, 2023
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2023
Samsung India Customer Care's response
Dear Sir/Madam,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
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