[Resolved]  Samsung — Fold 3 screen

I, Manoj Patel, my mobile number - [protected] and my complaint request number - [protected], would like to mention that Samsung services have poor customer responses.Since last week I have registered a complaint regarding my Samsung Galaxy Fold 3 phone of 1.5 lakhs yet no response.

My screen has dark pixels, otherwise it has no damage within. Now the customer service care is telling the cost of its repairing 50000/-. This is costing me nearly 2 lakhs for my phone in 1year time span.

Further if it would be a replacement of any part then that would be viable, but this costs me far more expensive than the original phone. Adding to this I haven't finished paying my installment.

Hoping to receive some calculative response from your side.

For the details of my phone track my complaint request number mentioned above.
Was this information helpful?
No (0)
Yes (2)
Nov 23, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 22, 2022
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18889
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information