[Resolved]  Samsung — Frame 2020 TV

Address:

Noida,Inida

This is a SCAM Samsung is trying to cover up for over 3 years now.
I wrote a more than 500 emails and called a zillion times in the last fiver months, yet there is no response form these fraudsters.

The concept of this TV{THE FRAME} is that its a TV cum a 55" Photo frame. The website claims the TV(https://www.samsung.com/in/microsite/the-frame-tv/) is customizable in terms of the frame(a frame around the TV), however it doesn't offer an option to buy this frame. Frame/Bezel is the actual crux of this product.Before making the purchase I made sure the frame can be availed via some medium/way so that my TV looks as it is in the website. What I did to make sure is talked to the customer support (product department) about availing the frame. I was told the product is not sold over the website or any stores in the country, however shall be delivered as an accessory during the time of installation, which never happened. Since the day of purchase I have made more than 100(literally) calls to the customer service center regarding availing the frame, all my attempts have ended in vein and the utterly ridiculous support team at Samsung front wont help in this matter. I was misguided and made to purchase a product worth 82k that doesn't look like what the website claims . If they hadn't promised i would have never purchased it at the first place. Returning the product is an option however it incurs me additional costs in many ways. The solution that I would be interested in is the getting the frame as they have promised.