Samsung — Fraud by SAMSUNG against the orderID # [protected]

Address:

Noida

Hi Fraud people,

We have had a continuous conversation with you guys for the last 2 months but you are only making a false commitment of refund.

When I have already cancelled your product and you also agreed on that even you also shared many emails that you have initiated refund but I never got that and my Bank is charging EMI of every month.

I want to know that when everything was settled in October for orderID # [protected] (Transaction date 6th of October) then why did you people reinitiate the same amount for EMI charge by the bank on 8th of November.

Bank provided me two Transactions ID and shared given details -:

1. 32191869, This one is cancelled by the merchant side and bank both.
2. 33174465, But this transaction is for the newly reinitiated same transaction on the 8th of November by Samsung and your payment partner (Pineslab.com).

Please find some screenshots of your previous emails and tell me what you people doing. You have initiated refund amounts three times but never completed them.
Every time I Email or call you guys are initiating the refund. What is this?

Please find screenshots below-:

1. On 24th October you people mentioned that you initiated a refund of INR 24699 /- on 12-OCT-21 against your order. but what happened? Where is that amount?
If you will say that we have completed that refund then please see what you people mentioned in the 2nd and 3rd points given below in the screenshot.

2. On 12th November you people mentioned again that you have initiated a refund of INR 24699 /- on 12-November-2021 against your order. but again, what happened? Where is that amount?
If you dare to say that we have completed this refund then please see what you people mentioned in the 3rd point given below in the screenshot.


3. On 14th December you people mentioned again that you have initiated a refund against your order [protected].

So, can you guys tell me what's going on? Is this a proper way to do your business?
When a refund is initiated then why it is not completed after more than 2 months?

My Bank also told me that Pinelab reinitiate the claim of getting this EMI on the 8th of November again.

So, on one side (Customer side) you people reinitiating a refund but on the other side (to the bank) you people reinitiating the EMI claim.
So why should I not call you people a fraud?

Please keep me out from this Ghanchakar. This is not expected from a company like Samsung.

Thanks, and Regard
Santosh Singh
On Behalf of Vikash Singh (Order ID [protected])