[Resolved]  Samsung — Fraud done by the Samsung company service Center Nawada Bihar

Address:

Nawada, Bihar

To, The CNBC Awaaz Ltd New Delhi Sub : Fraud done by the Sam sung company's service Center Nawada Bihar Respected Sir/ Madam, Thank you very much for making a such a good show PEHREDAR, I Love your show and regularly watching. Its really give us power to raise our voice against Corrupt or bed Companies who forget their services after selling products. I am Ravi Kumar belongs from Nawada Bihar, I want lodge complaint against Priyadarshi Service, Nawada which is only Authorised Sam sung Service in my area. I have bought a cell phone 3 months ago and a bad day :( my cell phone dropped from my Bed and get switch off and on visit to Priyadarshi Service, Nawada, he told me that it needs to change Touch Pad. As the Cell phone was not getting Switch on, I became ready to change it. On chasing him after 2-3 dayes he said it will take time as he does not have the Touch Pad so he will have to order it from their Head office. And after 10 days when i went to collect it, A Person Named as Sikandar Khan asked me to wait for 10 min as technicion is changing touch pad. After 10 min he came out and handed over my cell phone to me and when i saw it was i felt so cheated as i can see he has not changed Touch panel as my Old plastic screen guard and Scratches and Spots which was there before handing over my cell phone. When i asked him then on his 1st reaction he get silent and after he started saying that he has changed and if wanaa take it then pay and take it.but i refused to take it and said thati will loadge a complaint then se become so aggressive and said " jha jana jao compalin karo aur ab mai cell phone bi nai dunga". onn asking thier manager name then he said i am manger and i don have any head office " Jo karna hai kar lo" . Do what ever you want to do. And one more thing i want you take notice that on their Job sheet there was no Job Sheet number and on asking the Bill they does not issue and Computer generated bill they just put(Hand written) the Amount on Second copy only. Dear Sir, Am requesting you please help me out this matter, please help me out what should i have to do so that thease people get cought and stop cheating innocent(Non Tech) people and can get my cell phone back at genuine Cost. I know many people was suffering the same issue against Them, you are our last hope, At Least suggest me how can i teach them, Have attached Snapshot of Job Sheet receipt and Cell phone Details for your reference. Regards, Your Faithfully From : Ravi kumar MO. [protected]