[Resolved]  Samsung — Fraudulent Activity - Samsung Mobile Dealer, Noida

Address:

India

Hi,

Myself, A.K. Chadha, mobile number - [protected], from Noida, U.P., India & this email is in reference to the action, that should be taken, upon the fraudulent act of - the Authorized Samsung Mobile Phone - sale & service centre - Jeetu Communication, Amrapali Zodiac, LGF - 11A, Sector 120, Noida, U.P., India (GSTIN - 09HDFPK6689Q1Z9).

I purchased a new Samsung Mobile Smartphone - Model - Galaxy A03 Core (2 GB/32 GB), IMEI Number - [protected] Black for Rs. 7, 500/-, on 05th February, 2023 & made the payment in cash, against the Invoice Number - 1437.

It's been only 5 months, since I purchased this mobile phone, but I am facing issues with the touch screen. The mobile phone is still under the warranty period of 1 year, so I went to the Authorized Samsung Mobile - Service Center - Mobile Clinic, Ramdas Sharma Complex, 01st Floor, Hoshiyarpur Market, Sector - 51, Near Metro Pillar Number - 220, Above Shree Bikaner Sweet, Noida - 201301, U.P., India.

Over there, the technician, checked my original mobile invoice, IMEI Number & told me that my mobile phone is out of warranty, purchase date's - 31st May, 2022 i.e. approximately 1 year prior to the actual date, of my purchase, that is also mentioned in the invoice & found the touch screen to be faulty.

For reference, upon my request, the technician shared the attached mobile phone above detail's screenshot & then, I went to the Authorized Samsung Mobile Phone Center, from where I purchased my mobile phone.

I approached, the owner & staff there, but they denied to accept his mistake & did not revise the invoice.

Therefore, I request, Samsung to kindly intervene & resolve the issue, as my mobile phone is still under the warranty period & replace the mobile phone.

Enclosures:
1. Original Invoice
2. IMEI
3. Screenshot of Actual Purchase Date

Thanks,
A.K. Chadha
Mobile Number: [protected]
Address - V 1102, Homes 121, Sector 121, Noida - 201301
U.P., India