A serious fraud committed by one of samsung authorized service centers. I have faced multiple instances of misconduct, dishonesty, and fraudulent activities during my visits, which have led to severe damage to my device. Below are the details of my complaint
1. Repeated Fraudulent Repairs
This is the third time I have faced fraud from this service center. Instead of providing genuine repairs, they replace original parts with local, low-quality components without my consent.
2. Proof of Fraudulent Activity
During one of my previous visits, while checking my phone’s camera, the staff inadvertently recorded a video where they admitted to replacing original parts with fake ones. Their faces are clearly visible in the video.
3. Deliberate Damage to My Device
During my second-last visit, they were unaware of the genuine parts I had replaced earlier. When I went for a minor repair (charging jack replacement), they tampered with my network and caused an overhead pop-up issue.
Every time I visited to get the issue resolved, they provided conflicting statements, first claiming my speaker was changed, then agreeing that it was the charging jack. After 4-5 visits for the same problem, they finally took my phone and, on the third day, falsely claimed a motherboard issue—even though my motherboard was perfectly fine in all previous visits.
4. Clear Attempt to Extract Money by Deception
It is evident that the service center is engaging in a deliberate scam to extract money by falsely diagnosing issues and damaging devices. This is not the first time they have done this to me, and I suspect they are deceiving many other customers as well.
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