Samsung India Complaints & Reviews

Since some days my Samsung N4310 series LED tv's screen is not reflecting and for the same I have lodged a repair request. Engineer, who was visited today and informed us after seeing the TV parts that the picture tube is gone. it needs to be replaced and cost around Rs. 9500/-. I am surprised by hearing this. In just 4years the TV of Samsung company, a brand image got damaged. It is very unfortunate how this type of things happens. I have...

Hi Sirs,
I am writing to you w.r.t my service request #[protected] where my television display stopped working suddenly for no reason.
I have been waiting patiently for the last few days and have dealt with delays respectfully holding Samsung in the highest regards.
Unfortunately, I have now received a call from the Kharghar (Navi Mumbai - 410210) Service Center executive Akash telling me that the company is unable to procure the required part to repair my television and is unable to provide an ETA for the same.
What I am being offered in return is coupons at a depreciation of 33% !!!
I have no desire to get a single rupee extra from Samsung, I also acknowledge that I have used the TV for 2+ years. However, my TV is in fact in warranty and should be repaired. If the company is unable to do so, then I should get a replacement television of the same value.
I have also been told that no written communication with regards to the above can be provided to me, which is a clear violation of my rights as a consumer of the republic of India.
I request you humbly, to please look into this with utmost urgency as television is an important source of entertainment for my family.
I would also like to mention that until the moment I received the call from the Kharghar service center, I and my family have been loyal customers of Samsung owing to high quality and customer standards.
As of this moment, we own
Samsung's first LED TV ( 2 qty) purchased in 2008 from CSD
2 Samsung AC (1 tonne) purchased in 2008 from CSD
1 Samsung AC ( 1.5 tonne) purchased in 2008 from CSD
1 QLED tv ( the television being discussed) purchased in 2021
All that has changed now, albeit unfortunately and how this issue is tackled will impact how we as a family will remember and think of Samsung when it comes to products.
Requesting your immediate attention!!!

Service Centre Address:- Near Chandra Chowk, Shivpuri, Araria, Bihar, 854311.

Subject:- MY AC MODEL NUMBER(AR18BX4ZAWKN)’s Remote Wasn’t working.

Complete Elaboration of the whole scenario:- As my 5 in one Air conditioner’s remote got damaged I went to the Authorised Samsung service centre (address mentioned above)they had placed the order on 23rd of august and told me that the remote will come I just next...

I am sure you would be happy that customers like me are willing to spend almost 2 lakhs in the grab fest sale and was excited to wait for the sale..
But now I am feeling cheated and struggling to get quality support for which Samsung is known for.

I purchased and ordered for S24 Ultra and Ultra Watch, and now when I place same order again it shows free charger. It just took 1 day to show this change and I don't think...

I visited Service centre MP nagar Bhopal with Samsung Mobile model SM-A346ELVCINS Sr No RZCWC0C3V4A as mobile was not charging.
as mobile was in warranty peroid and it was not charging due to internal problem old parts donit have any moisture or damaged, and they were not willing to repair the circuit and charged Rs 1216 and issued E receipt [protected] dated 23/09/2024.
my issue is within warranty period they should not charge...

I am constantly hindered and affected by Hinge issue in my Samsung Galaxy Z Fold 4 1TB edition. It was purchased on 11.11.2023 and before even my warranty expired, i had got the hinge getting stuck problem twice. And now again within few months, it again has the same issue. The Fold doesn't open fully and gets stuck while opening. This is really frustrating when we spend almost 1.75 lakhs on such a bad quality mobile.

I have...

Hello Team,

Thank you for your hard work.

I bought Samsung LED TV and now a days, its not working properly.

Display channels are really bad at this time.

I need urgent help on my matter as soon as possible.

Please connect me at phone number : [protected]

Address : 9, Gokul Park, Rameshwar nagar, near Bhole mangal karyalay, Ambad link road, cidco, Nashik...

I had purchased Samsung Galaxy Z flip3 mobile on feb.2022, and recently green line observed on screen, as there is no any damage or scratched on mobile and it is ok, all of sudden green line observed. Since problem occured, I have continue in touch with Samsung service center/Samsung customer care and whatsapp chat, but from everywhere reply is my phone warranty is over and can't help. This is answer from Brand like samsung. I have made job...

I bought this brand new flip 6 phone on 20/07/2024. suddenly yesterday the phone display stopped working. when i called the store they told me to go lamington road. i went there an met the manger Mr. Krishna said we can give you a phone on stand by and repair this.
my point is if i am buying a phone which is barely a month old and worth over lakh rupee...why should i have to repair within a month which means there is genuinely some...

My washing machine was sent for repair to the workshop after changing some parts at home cause the machine was not working even after change of part .On complaning the case was forwarded to their Headoffice and the Headoffice person was suppose to call the next day .He did call on 29 August 2024 and said will look into the matter and get back to you tomorrow I.e.30.8.24. Received a call today afternoon but was missed by me as I was in a meeting...

We recently bought a 1.5-ton Samsung air conditioner from Kanchanjanga Refrigeration in Alipurduar city, West Bengal. After installing it in our home at Santalabari Bast, Buxa Hill Forest, we noticed that the indoor unit was making loud noises when releasing cold air. We contacted Samsung India's helpline four times, and each time we were assured that a technician would visit. However, the first technician refused to come because he was located...

Hello Everyone,

We bought an 75 inch Samsung Tv (Model : UA75CU8000) on Sathya Agencies at Hosur. During the purchase the Sales Staaff, they marketed that for this TV, we will also get a Samsung 43 inch for Free ; Based on which we decided to buy the 75 inch TV. But till today (10.07.2024), we waiting for free since 6 Months and no proper response from the Sathyas team in Hosur.

This marketing offer of Free...

Please refer my 1st complaint
https://www.consumercomplaints.in/samsung-complaint-for-samsung-a-35-phone-c3514...⇄
i did not get any reply through consumercomplaints.in
I purchased SAMSUNG A35 phone on 15 july 2024
SAMSUNG is denying to return the phone. Its a manufacturing defect... there is a dot / air bubble at the back side of glass of the phone.
SAMSUNG is adamant and they are not returning...

Copy pasting some from the email i sent to the support team because i am not getting any reasonable resolution.

Date of Incident August 1st
Ticket Raised : [protected]

Issue:
I am experiencing with my Samsung S22, which I purchased in December 2022. The device is approximately 1.5 years old and has been maintained in pristine condition, with no physical damage or scratches.

Recently,...

I am writing to address an issue with the service refund coupon provided to me by the Samsung service center. I had purchased a Samsung S22 from Flipkart, which unfortunately had issues. As a resolution, the service center issued a refund coupon worth 36, 999 INR, which can only be used to purchase Samsung products.

However, the coupon can only be redeemed at Samsung Plaza, where the S23 is available at MRP rates with no discounts....

This is a update of previous complaints that ID- is[protected]

Samsung care has provided 25% discount on repairing but he considered damage as physical damage without any valid reason.
He denied any consideration that the damage of internal screen without any scratches of glass over there, how it is physical damage. He simply denied that this is a case related to manufacturing defects or something else but not to physical...

I purchased a phone samsung A15 on 16th April 2024 Model Name SM-A156E/DS Serial Number RZCX11KE59W IMEI (Slot 1) [protected] IMEI (Slot 2) [protected] and same After some time the screen started working on its own and started trembling, I thought it was a new phone so maybe it might be hanging but again the next day its screen started working on its own.Then I went to the shop owner and told him about the problem and I said replace...

I hope this message finds you well. I am writing to formally request a refund for a purchase on date 23/03/2023. I made it from Samsung India Electronics Pvt. Ltd. The details of the purchase are as follows:
Product/Service Purchased: Samsung Galaxy Book 3 360
Product Model No: NP730QFG-KA3IN
IMEI no or Serial no: 65Q49FGW300193
Service Tag no.: NOTE NP730QFGA EXP II7 1355U 133T FHDO B
Order Number: [protected]
Date of Purchase: 23/03/2023
Amount Paid: INR 1, 10, 990.00
Unfortunately, I am dissatisfied with Samsung Galaxy Book 3 360 I have faced the problem of Samsung recovery and automatic scroll hurdles in my laptop. When I opened and started my Samsung Laptop Book 3 360, Samsung Recovery mode occurred and it got stuck in infinite loop when i tried for the possible option available like factory reset the process get completed but instead of starting the window the Samsung recovery mode started again...
I have purchased the laptop, investing a huge amount in this not to face such iss...couldn't even use it.
Are you providing the warranty period for the damaged Laptop?
Is this what your services are for?
I am entitled to a full refund under these circumstances.
I kindly request that you process the refund at your earliest convenience. Please let me know if there are any additional steps, I need to take to facilitate this process.
Enclosed with this letter are copies of my receipt and any other relevant documents for your reference.
Thank you for your prompt attention to this matter. I look forward to your favorable response within 3 Days.
If I do not receive confirmation of the refund process within 3 days and the refund reflected in my account within 7 days. I will have no choice but to pursue legal action to recover my funds.
Kindly do the needful at the earliest otherwise I have to take legal action against Samsung India laptop very soon.
Neeraj Sharma
Flat no. b-905, Raghuvir Symphony,
Surat, Gujarat, 395017
[protected]@gmail.com
[protected], [protected]
13/07/2024

I filed a complaint with the above Samsung Washing machine not working. The service tech from Samsung visited us and adviced that the washing machine will ve picked up by samsung agent and taken to the service center for repairs and delivered back. But it's been 5 days and every day Samsung customer care are giving excuses that the washing machine will be picked up today or tomorrow but no one turns up. This is going on for a week now. This...

Samsung a22 4g variant was submitted in working al Beit damage condition with a screen that was damaged and needed replacing. Prior to being sent for repaired a quick diagnostic test by calling the device from another phone revealed that internal components of the device were in working condition
the device is old bought in 2019 and was damaged its back panels was not attached due to the glue being degraded but the internal components...