Samsung India Complaints & Reviews

Dear Sir /Madam,

GREETINGS!

Im Raja, Insurance Surveyor and Loss Assessor.

I bought one samsung mobile Samsung M21 on Jan 2021 and used the same for my official and personal purposes. Model number SM-M215FZBDINS bearing serial RZ8NB1JNREH

On 26.08.2022 morning at around 8.30 Am, I got a notification from my phone to update the software and based on that I had downloaded and updated the software accordingly but after some time, my phone screen freezes and restarts many times.

Later I called & went to the nearby customer care centre on 30.08.2022 & on 05.09.2022 at Porur, Chennai, Tamil Nadu and told the issue and they checked my phone and told me that the problem is due to the motherboard problem and informed that it would cost around Rs.6000 for fixing the issue being out of warranty and the phone was surrendered to them for repairing purpose and job sheet was provided to me mentioning as " DEVICE AUTO RESTART".

Thence i wrote a mail to samsung service head and informed them that my phone has a problem only after the update provided by the Samsung Co. and stated many times there is no fault in my side and clearly and humbly requested to fix my phone without any cost but they denied to do the same being out of warranty of my phone, However i continuously followed uo the service team through call and mail.

On Oct 5 2022, one mail was received from the samsung as below,

#QUOTE#

This is in regards to your complaint for your Samsung Product category name, Model number SM-M215FZBDINS bearing serial RZ8NB1JNREH

As per the inspection done by our Service Engineer your product is liquid log because of improper usageWe regret that we would not be able to accede to your request for repair at discount.or FOC

We request you to permit us to repair the unit on a chargeable basis, for which repair estimate is Rs 6245/-

#UNQUOTE#

Please note that the subject mobile phone was surrendered to the service center on 05.09.2022 about 01 month ago and the service sheet/ Job sheet was provided after a thorough check/inspection mentioning the complaint as " Device Auto Restart".

Apart from the same, no remarks for liquid damage were reported by the service team at that time of my visit or even on my follow ups for past 30 days and now they repudiated my request and claim stating the reason of " LIQUID LOG AND IMPROPER USAGE:"

Then I wrote a mail on OCT 6 2022 requesting them to clarify on below points to samsung and awited for their reply,

1. What has your service team done for the past 01 month ? Has it would take 01 month to confirm / identify the liquid log on any device against complaint?

2. I would like to bring to your notice that I have visited 02 Authorized service centres of Samsung 1. at Mannady, Chennai and 2. At Porur, Chennai, none of these service centers has reported that the issue( restarting issue/ freezing of my phone)is due to liquid log / wet damage. But after a month passed, now your team has raised this irrelevant liquid log issue against my complaint. Please clarify.

3. Can you please confirm where the liquid log was identified, whether on the motherboard or SIM and SD card slots, headphone jacks, charging ports, and microphone holes.

4. We all know that the Liquid damage on a phone would depend on how long the phone is spent in the water and how permeable or resistant the phone is to water. Please provide your report/ job sheet mentioning the nature & extent of damage and degree of rust if any. Please share your service team report regarding the same.

5. Coming to your point, liquid damage on my phone could range from the phone's charging port not working to the entire device not powering on. However in my case no such complaint / issue was reported experienced by me prior to the reported issue ( restarting issue/ freezing of my phone) after the software update.

Since there was not an issue in Powering on the device .How it was confirmed the liquid log affected my phone or it is the reason behind my raised complaint of ( restarting issue/ freezing of my phone) after software update. Moreover the Liquid / Moisture damage doesn't affect the motherboard at first.

6. Further request you to share your observations on the point of improper usage used in the trail mail. How it was confirmed that my phone was under improper usage.

The final thing on decision against my complaint seemed that Samsung has designed and found a reason to repudiate my claim/ complaint/ issue through irrelevant point "Liquid damage" against the reported issue ( restarting issue/ freezing of my phone) after the software update).

Since as a consumer having a right to oblique the opinion on the Quality of Samsung upon my worst experience that a software update can crash a mobile phone's motherboard that too even in a 1.5 years old mobile phone.Therefore the provided / made reason ( Liquid Damage) is not acceptable as per my opinion and once again requesting them to review / reconsider my complaint and solve this issue at the earliest.

Since the matter had been under Samsung consideration, One samsung represenative named Mr. Selva M Kumar has spoken to me and verbally informed for a discount of 25% on my phone's repair but i requested them for free of cost repair, since the fault is not mine.

Later they refused on providing discount @25% and again stated the new reason for liquid damage due to improper usage against my complaint ( restarting issue/ freezing of my phone which comes after the software update) and rejected my claim once again.

From the Samsung support and telecon with Mr. Selva of Samsung, it appeared that from the beginning that they had a pre-determined mind of rejecting my legitimate claim and I never expected this from a super branded company and the way they are approaching the customer's unusual problem in which their product is not optimal.

Time and months are passed but my follow ups were not stopped as i continuosuly been with touch the samsung people for a solution on repairing my phone.

However, the Samsung has standed on their point continuosly, that, as per Samsung's Guidelines free-of-cost repair is not possible and repair will be on a chargeable basis.

It is to be noted that the subject phones motherboard had got repaired / problemedafter the software update not due to any handling or other issues stated by the Samsung.

Since it is not my fault, Its wholly due to the quality of the mobile phone.As the said fault is currently facing by the consumers in recent times as per the google reviews of M & F series Samsung Phones.

Thence several reminder mails has been sent to Samsung regarding the repairment of my mobile but no use.

On Feb 22 2023, Samsung wrote as below,

Counselor answer

Dear Mr. Raja,

Greetings of the day from Samsung India!

Thanks for bringing this to our attention. Satisfying our customers is very important to us. Please be assured, I’ll assist you with the same.

I have coordinated with the Dedicated Team regarding your concern. The Service Center found a water log in your device. so we are unable to provide the service under the warranty. As per Samsung warranty guidelines, physical damage/ impact damage/ cosmetics part issue/ water locked issues are not considered under the warranty. The charges will be applicable. Kindly understand the situation we can not go beyond the Samsung Warranty guidelines.

# Unquote

Again on June 27 2023, Samsung wrote tp me as below on my follow up mail.

Dear Mr. Raja

Greetings of the day!

This is in regards to the complaint of your Samsung Model number SM-M215FZBDINS bearing serial RZ8NB1JNREH. We acknowledge your concern & the issue which you have reported to us in your product and basis the inspection done by our Service Engineer, part needs to be replaced.We would like to inform you that the date of purchase of your product was 21.01.2021 and as such, the product is out of warranty now, Water log Found on the UnitWe request you to bare with our efforts to serve you better by allowing us to repair your unit on a chargeable basis.We would also like to inform you that basis the product age; we would not be able to Cater your request for Free of Cost Service.

# Unquote

PHONE -COLLECTED FROM SERVICE CENTRE.

Since i have been waiting for a solution from Samsung side for over a year but nothing happened(Earlier they have provided some discount on replacement of mother board but later refused and repudiation was made on my claim stating the reason of water logging).

After my long struggle, I decided to get my product back and i went to the service center on last August 2nd 2023.During my visit, when my phone had no SIM tray, immediately when I inquired about it they said it was lost and they would order another one.Howver the said phone was not powering on Display was found with lot of scratches.

Due to the same, I visited the service centre again on 07.08.2023 who checked my phone and told me that there was a Display Issue in addition to the restart issue.After that a couple of days, i went again back to the service centre and got my sim tray and submitted my phone again to them and asked the Samsung team to give back my phone as it is condition given by me initailly.

Finally Samsung offers me final discount through mail on Sat, Nov 11, 2023 as follows,

Dear Mr. Raja

Greetings of the day!

This is in regards to the complaint of your Samsung Model number SM-M215FZBDINS, bearing serial RZ8NB1JNREH .

We acknowledge your concern & the issue which you have reported to us in your product and basis the inspection done by our Service Engineer, part needs to be replaced.As such the total cost of repair would be INR 9657 /-.

We request you to give your consent to allow us to repair your unit on chargeable basis.but we can offer discount to repair your product, you have to pay RS RS 5868/- .

# Unquote

In reply to that mail, I wrote as follows on Nov 16 2023,

I understood that you were providing some discount on phone's display issue as there were no loss / damage during my submission on phone during Sep 2022 and while getting my phone back from the service centre it was found with display issue.Henceforth it cannot be considered as discounted price as it is on full responsibility of samsung on giving back the customer's phone as in same condition.

Herewith I request you to provide the same discount of 25% on motherboard repair excluding the display repair or else provide some discount on the latest samsung model phones as i have still trust on samsung.

But they denied and asked me accept the offer. Finally while approaching the service for the provided above said offer, it was refused by the Samsung that the provided offer was valid for limited time period only.It is no where informed to me during my entire my mail follow up for the past two years.

CONCLUSION

This is menace to me done by the Samsung team.I need justice for this behaviour from Samsung.

SAMSUNG's SERVICE TEAM NEGLIGENCE:

My phone has been keep restarted due to software update done only and not due to water logg and improper usage. That shows the bulid up quality of samsung where the phone 's mother board has been crashed due to a normal software update.

Earlier mother board only reported as problem but now how comes the loss occured to display. found with lot of scratches and also sim tray missing.It is 100 % negligence done by Samsung service team as it seems their standard of keeping and mishandling of the customers phone received for servicing.

Initially 8 months back, it was checked and reported by the service team that only Auto Restart issue but now Display issue is being told that is after 8 months back.

Next there were no issues with display, sound, touch screen etc on my phone as only it keeps restarting some times while giving my phone to the service centre initially on 05.09.2022

Earlier they have provided some discount on replacement of mother board but later refused and repudiation was made on my claim stating the reason of water logging and improper usage.I dont know how they confirmed on my improper iusage.Even from Samsung, No reply found on my earlier queries on reported water logging and improper usage..

From the above, it is clearly established the situation that how my phone was being kept under their custody.

It is prior duty of the samsung team to handle the customer's product in good manner.. The missing of my sim tray and scratches on my phone screen is preamble reason behind my phone's display issue.Earlier it was found with only restarting issue whereas now it was found not powering on.

Please i need justice and kindly help to get the same.

We buy tv we thought it's smart tv but it is normal tv we want to return tv
Order id [protected]
Order no [protected]
Phone no [protected]

Despite numerous attempts to contact your support team via phone calls, messages, and email, I am still not getting any response for my issue.
This is a really big disappointment from this large company as I have wasted a lot of my time and effort chasing to resolve my issue.

Dear Samsung Support Team,
I hope this email finds you well. My name is Shivam Soni, I am writing to express my deep dissatisfaction with the recent experience I had with your customer support regarding my Samsung Galaxy Book 4 360 (model number NP750QGK-KG2IN). Allow me to provide a detailed account of the situation:

Purchase and Product Issue:
I pre booked the Samsung Galaxy Book 4 360 and received it on 18th March 2024.
Unfortunately, within a week, vertical lines appeared on the display panel, rendering the product unusable.
Service Center Assessment:
On 29th March 2024, I promptly contacted your support team and visited the service center.
The service center team confirmed that the product is indeed faulty.
Refund Request:
From the outset, I expressed my preference for a monetary refund via Demand Draft.
Despite my clear communication, I have been consistently offered coupons as an alternative, which I explicitly declined.
Senior executives Nitin and Aditi assured me that they would explore the possibility of providing a Demand Draft as an alternative refund method.
However, this assurance has not translated into action, leaving me frustrated and disappointed.
Pathetic Support Experience:
I have made over 50 attempts without getting any call back and resolution update to resolve this issue, investing significant time and effort.
The lack of resolution and the continuous push for coupons have been extremely frustrating.
I have meticulously recorded all interactions with your support team, including call recordings.
Additionally, I have attached the purchase bills for your reference.
I kindly request an immediate resolution in the form of a Demand Draft refund. I have lost confidence in Samsung products due to this experience, and I sincerely hope that you can rectify this situation promptly.

Thank you for your attention to this matter. I look forward to a swift resolution.

First Name : shivam

Last Name : soni

Contact Number : [protected]

Customer ID : [protected]

Product Model Number : NP750QGK-KG2IN

Product Serial number : 6NNZ9FBX300008K

Address : Dhanbad, Jharkhand, India

Recently purchased Samsung premium segment phone Samsung s23 model no-SM-S911BLIBINS from Samsung official store at vile parle Irla Andheri west Mumbai on 28 February 2024 after few working days I found black flicker dot and lightish black spot on display so i submit device at near by service center on 27 march 2024 at j.b. Nagar chakala Andheri east I came to know by Samsung technician it's has a defective display we would change in warranty i requested a replacement so they stated talk to customer care so i register a complain on a same date and my claim no - [protected] and till the date of registration not received proper solution so i connect to head Samsung service where she suggested me giving etc 3 months warranty for the device where i requested her again for the replacement after few days i got called from the her where she again gaved me 5 months warranty and i denied she asked again for 2 days of time this is going on from 27 march to 2 April Samsung india purchasing 65, 000 rupees devices getting defective unit that to from official Samsung store im just requesting for replacement nthg else plzz solve this case it's taking too long to solve

Mobile touch screen was not responding .At the same time I could observe that I was able to call the phone, alarms were working .This probably happened due to exposure to moisture during the Rangpanchami event .Please note that the phone was securely kept in a plastic bag hence should not be considered as accidental insertion in liquid .Apart from the touch screen the side buttons such as volume and on/off were not responding . Visited your service center -Micro services in Thane -Maharshatra ( see the photo) .They looked at and informed me that both the screen and the mother board have to be replaced and its is not worth the cost . Suggested me to by new one . Although I mentioned to them that the phone seems to be working and can we try some other solutions but they were not willing. While returning from your service center, showed this phone to a road side shop .They cleaned the phone and it stated working perfectly .Charges only Rs 200 . What kind of service center u have ? You may have SOPs to do repair but they are rigid and hence not optimized . If a road side shop can offer a better solution then why we should be going to Samsung service center ? I observe that your service center does not have innovative and out of box thinking .Their focus is on expensive replacements of cards and thereby making the mobile operative . Its simple for them and also earns revenue for the company .With such experience We are discouraged to take your services here on .Attached is the receipt of your service center

I bought an air conditioner two years ago, and now it's displaying an EC error. I attempted to lodge a complaint via phone, and a technician came over. However, without inspecting the unit for any faults such as gas leaks or internal issues, they simply suggested replacing the outdoor unit to resolve the problem. After their departure, the issue persisted. Despite my repeated attempts to contact the service center, they haven't sent anyone...

I am really fed up with the Samsung regarding the servicing. My 55 inch tv had a power switch problem. Samsung engineer visited and post replacing the switch immediately the backlight became faulty and engineer claimed it was there earlier which is a lie. We were watching tv until he came for replacing the switch. When questioned he gave a very arrogant answer that you can speak to any body i am not bother like. Post this i complained to Samsung to send engineer from other service franchisee other than canto international but again and again they are alloting the complaint to same franchaisee and they are cancelling the call. Again samsung team from chennai, delhi called and assured and nothing is happening from past one month, This is the condition of samsung service team.

My 55 inch TV had a power switch problem. Engineer from Samsung Fracnchisee Cantto International visited and replaced the switch but spoilt the Back Light module and TV became totally black. The TV was fine till replacing the switch. When questioned the engineer of the issue he created, he was rude and informed to complaint to anybody and left post collecting the charges. From past one month i am requesting the Samsung support team to send...

I purchased my phone in last year in April but it has been repaired more than 4 times and the problem is still not resolved and company is asking me to wait as they have already taken more than 2 months and they are not refunding me my money

On 17th February 2024, I placed an order for a prepaid Samsung S24 256GB Black Color phone worth Rs (one Lakh twenty thousand) through Amazon with Order No. #[protected]. The package was scheduled to be delivered to my office located at FC9, Sec 16A Film City, Noida, UP, 201310. However, upon receiving the package on 19th February 2024, I discovered that instead of the phone, the package contained soap.
Further details regarding the package and the fraudulent delivery are as follows:
1. IMEI No. 1: [protected]
2. IMEI No. 2: [protected]
Immediately upon discovering the discrepancy, I raised a complaint with Amazon customer support on the same day at 2 PM. Despite multiple emails and communications with their support team, no satisfactory resolution has been provided.
Timeline of events:
• 19th February 2024: Fraudulent delivery received; complaint raised.
• 22nd February 2024: Additional time given for investigation, emails sent to Amazon CEO and India Head.
• 28th February 2024: Further extension requested for investigation.
• 2nd March 2024: Amazon team informed me that they cannot resolve the issue and refused to refund or replace the phone.
Given the lack of cooperation and resolution from Amazon, I hereby request your assistance I believe that this is a clear case of theft and fraud, and I seek your intervention in resolving this matter.

I purchased a Samsung s24 Ultra from Flipkart on 10/2/2024. From the very first day the phone was restarting every time I plugged the charger. At first I thought it was happening because of battery optimisation as it was only restarting during charging. But on 24/2/24 it started to heat up and restarted multiple times, so I contacted Samsung customer care, who couldn’t troubleshoot my problem and insisted me to take it to the service centre,...

I bought samsung mobile f54 5g three months ago first month the internet working well but after that the internet not working working some time some time not i call customer care they told settings and i do that aldo reset mobile many time but after that also internet not working so i go to service centre ask them to solve it and not one time i go i go 10 times to service centre for this issue they also dont know where from the issue comes...

I am writing to register a complaint regarding the service request for my Samsung S21 FE Exynos, as documented under Service Request No. [protected].
I purchased my Samsung S21 FE Exynos (Model Name: SM-G990EZAIINS, Serial Number: RZCT813087X – [protected]) on 22nd September 2022, through Flipkart. Unfortunately, a disturbing white vertical line appeared on my display on 02nd February 2024, following the latest software update...

I am facing an issue in Samsung A53 mobile after a software update. My phone is completely dead . I submitted the phone to the Samsung authorised service centre. They said that the phone is dead, no power to the motherboard has to be changed, the cost is 17, 000 . In a one and half year mobile phone and the mobile cost is 35, 000 the motherboard is dead after an update the problem is facing by several users . Please do some action regarding this problem and tell the status . The quality of Samsung phones and other companies' phones is much better than Samsung. Cheap quality of parts are used in the phones Samsung is trying to stop the phone by updating so that people can buy new phones . In service centres many customers complain about issues of software update in A series but the engineer is not providing the job sheet at that time.Kindly take strict action regarding this . Service engineer said you can check your phone outside the market and when we collect the jobsheet they said it is outside repair.why they said you can repair your phone outside right to repair policy applicable is this case. till now I didn't get any solution. I am mentally and financially harassed by Samsung because I have paid 35, 000 for this phone but the phone dead within 2 yrs after a software update . and i have file this case second time because previous case if is close without solution and i don't know how much money samsung paid to close these case because it is facing by many users... if you required other photos of tweets i will provide to you through Email- [protected]@gmail.com.

I have bought a Samsung TV 55” after rare use in 3 months the screen got pink and images comes shaking, I called and reported the complaint they replaced the panel after 7 months again the same problem, called and raised the request they technician came and said this modal of tv this issue keeps coming and they removed the panel and took photos and never put 2 screws, after 4 days they put it has resolved complaint without repair or replacement, worst service ever, will never buy Samsung and informed my friends also, just wasted 54k on this ### companies product.

I need a replacement of tv

Anthony
[protected]

Hi,

I purchased a Samsung Galaxy M30s phone about 2 years back. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. I went to a nearby Samsung service center (Samsung Service Centre, Lalbaug, Vadodara ) and they told me that the motherboard needs to be replaced at the cost of 5000/-. There were over, at least, 15 people with the exact same complaint in the service...

I ordered Samsung m34 5g on Amazon[protected] I received product Friday[protected] evening from beginning itself mobile doesn't turn on. I am used Samsung charger 25w only I put charge for 6hrs then I tried to switch on but no response. Mobile not work I received defective product.

Reply form Amazon:
I call Amazon customer support and I said that mobile not turning on can you replace the product they customer care...

We solve your all dishwasher fault issues with same day service with same repaired without delay your complaints. Only low amount of coast price only 350/- if any extra spare past are adding means extra charges will be considered. With extraordinary repair for your appliances. Samsung dishwasher service

In one year Samsung M31S mobile completely not working. It's motherboard totally damaged . In starting it's auto restart. Mode. After that it's totally not working. I have purchased it 22000 but waste of money, I have requested to all never buy samsung product.

Samsung India is making a forced purchase of new TV by customers by not provding spare part to repair old TV

Samsung India is duping its customers
My 48 inches TV is not getting repaired because samsung doesnt hv the part available with them

Model Code: UA48J5100ARLXL.

It was having display problem. I lodged a complaint with samsung india on 21.12.2023. TL Mr Rahul took my complaint from Quaidgi, franchisee of Samsung India. I was told that Display needs to be replaced, when i asked for the amount of Display then I was told that it is for Rs 40300.
Mr Rahul gave a quotation on 22.12.2023 but which was not proper and provided me with the proper quotation only on 03.01.2024

I lodged service request [protected] on 23.01.2024 so as to replace the display screen.
On 24.01.2024 Mr Rahul called me and tnold me that display screen is not at all available so he cant get it replaced.

Now I am told that samsung is ready to buy it for JUST rs 6200

Why a ciustomer is to be penalised for faults and mismanagement of Samsung
Samsung is not able to provide me with the part
so where is my fault
and then samsung is rubbing salt by saying that they are ready to pay rs 6200 and take this TV back

why doesnt samsung replaces my TV with another TV
I am not at fault
Samsung is at fault
then why I wd pay

This is for sure that this treatment by samsung is very very bad in taste and what I can do is to say a big NO to any Samsung product henceforth