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Samsung India Complaints & Reviews

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Last updated Jun 17, 2024
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K
Kadam Gauri
Oct 20, 2023
Oct 27, 2023
This thread was updated on Oct 27, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Damaged fridge. demo person got scratches on door. damaged by samsung person itself.

I ordered samsung 236L FROST FREE DOUBLE DOOR 2 STAR CONVERTIBLE FRIDGE from flipkart. the fridge got delivered with patch on upper door which went unnoticed as it was packed with plastic and demo person just switched it on and went. we asked for door replacement atleast. they needed proof. the samsung engineer came and got 5 times more scratches on the door and just went and said we will call you later whether we will replace it or not....
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nitesh28688
from Surat, Gujarat
Oct 20, 2023
Oct 21, 2023
This thread was updated on Oct 21, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Formal Complaint Regarding Warranty Denial for Samsung Galaxy Z Fold 4

Dear Sir/Madam,

I hope this letter finds you well. I am writing to formally complain about the recent experience I had with Samsung's warranty service, which has left me extremely dissatisfied and disappointed. As a long-standing Samsung customer who has been loyal to your brand since the Galaxy S2, the recent incident has shaken my faith in your company.

On October 6th 2023, I experienced a critical issue with...
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Anil744
from Bengaluru, Karnataka
Oct 12, 2023
Oct 17, 2023
This thread was updated on Oct 17, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding my phone repair for physical damage with care+

Address:Indiranagar Bangalore

My phone was submitted to the service center by end of September and I had got a call from the service center that the device was repaired for the physical damage the front screen the hinge and the inner screen was damaged they told me that the parts have been replaced and the phone is ready to be picked I visited the service center on 03/10/3023 I found the front display was not fixed correctly and the glue was all over the side of the screen...
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akil_khan85
from Mumbai, Maharashtra
Oct 12, 2023
Oct 17, 2023
This thread was updated on Oct 17, 2023
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Faulty Z fold 4

Address:Sion, Mumbai

I had purchased Samsung Z Fold 4 on 4th Oct. 2022 and took Insurance as well for 1 year, exact after 11 months and 18 days phone went blank without any damage or accident, I took it to Samsung Service Center (Sion, Mumbai) on 22nd Sep. 2022 and they took the mobile and said withing a week it will be repaired, Its been 21 days and they are just giving excuse over excuse, no concrete answer from them that when I will get back my phone, After...
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maheshr3
from Vaikom, Kerala
Oct 11, 2023
Oct 12, 2023
This thread was updated on Oct 12, 2023
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Front Load washing machine complaint due to installation failure

Address:Mahesh M K, Kaithavelichira (h), Vaikom PO, Vaikom, Kottayam, Kerala

My machine facing complaints 3 days before and i maid a complaint. One technician come and check the machine and said rats damaged the wires because the rat net was not properly installed. It will cost ₹ 8000/- for the repair and it doesn't cover Warrenty. Rats enter the machine because the one who come for installation doesn't fix the rat net property. And now the one who come for installation said that he too cant fix this net properly...
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Ashwani Kumar Dewqngan
Oct 10, 2023
Oct 12, 2023
This thread was updated on Oct 12, 2023
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Samsung failed to deliver its promise repair my phone.

Address:Sector-4. Street-9 block-4 in front bhilai

My mobile samsung s20 plus the vertical green line has come in the display after update, and my handset is very fresh condition no physical damage and no any damage or the company is not supporting it is charging rs 20294 for replacement...
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Yu_Raj936
from Kalyan, Maharashtra
Oct 10, 2023
Oct 11, 2023
This thread was updated on Oct 11, 2023
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Amount deducted but order not placed

Address:Kalyan

Today, I ordered a Tab S9 -128GB (wifi) on the Samsung website. The amount got charged to credit card and I received the deducting message, but no order id or any communication from the Samsung India on mail .Even when I check my orders section on website it shows nothing.

Kindly resolve it the earliest...
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babumkaveri
Oct 10, 2023
Oct 11, 2023
This thread was updated on Oct 11, 2023
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Samsung M31 Motherboard issue

Hi Team,
I bought Samsung M31 in August 2020, till 4th oct 2023 it was working fine. on 5th oct 2023 software upgradation has happened from that time onwards my phone was started trouble, I visited Samsung service center, they diagnosis and told motherboard issue, that need to be replaced which costs around 7K, software causing the motherboard issue, please replace motherboard with free of cost....
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Amit0304
from Meerut, Uttar Pradesh
Oct 7, 2023
Oct 9, 2023
This thread was updated on Oct 9, 2023
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About duplicate bill of refrigerator

Dear sir,

I have purchased samsung Refrigerator in Feb 2020 and now I lost the bill and want to have a duplicate bill of the same.

Model:RR20R282ZUT/NL
S/N:0ADU4ZAM900658M
MOBILE _[protected]
[protected]@gmail.com

Thanks & Regards
AMIT KUMAR...
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S
Shreya Vashisth
Oct 5, 2023
Oct 9, 2023
This thread was updated on Oct 9, 2023
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Motherboard issue after recent software update

Address:Haldwani ,Nainital

I purchased a Samsung Galaxy M31s phone in october 2020, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung...
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Samsung defects
Oct 4, 2023
Oct 6, 2023
This thread was updated on Oct 6, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Manufacturing defect in Samsung S20 FE 5G.. Samsung Phone has problem of bending

To Customer Support,

In March 2023 I purchased a phone Samsung S20 5e Gg. Just in 6 months of purchasing this phone is bended in curve which is extremely shocking manufacturing defect from Samsung. I gave my phone to Samsung service center and they said it's not covered under warranty and they will charge 9-10k

This is Extremely Dissatisfied awful shocking experience, Samsung is proving they will loose Customer...
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Renuka246
from Eluru, Andhra Pradesh
Oct 3, 2023
Oct 5, 2023
This thread was updated on Oct 5, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Protium EMI deducted twice

I have taken Samsung S23 mobile and paying EMI on monthly basis amount of Rs.3407. For the 3rd October 2023 EMI I have paid in the morning but again the amount got debited for the same EMI so twice EMI got debited. I thought 2nd payment will refund back but I don't see any response and I tried to reach out to the customer care but no use. Could you please check and provide me the 2nd time debited amount. Thanks in advance...
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Dr.siva chidambaram
from Chennai, Tamil Nadu
Sep 30, 2023
Oct 5, 2023
This thread was updated on Oct 5, 2023
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Samsung 32 inch smart tv for installation

Address:A3, a block, doctor's quarters, government medical college pudukkottai, tamilnadu.622004

Installation person from service center contacted me today. i ask them to come to home for tv installation. I am doctor waiting for him from morning without going anywhere. finally, when I called the service center, they are not attending the call. atleast they should attend the call and respond me and give explanation so that i can do my work....
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kavilikatta Bharath kumar
from Gannavaram, Andhra Pradesh
Sep 28, 2023
Sep 29, 2023
This thread was updated on Sep 29, 2023
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Samsung M52 mobile

Address:Floor, DLF Centre, Sansad Marg, New Delhi-110001 Corporate Identification Number (CIN): U31900DL1995PTC071387
Website:Samsung.com/in

I have recently updated(July update)the Samsung m52 mobile. I don't have any issues till then once the update has done a green horizontal line has appeared on screen. I searched Google for any solution I saw Samsung community forum suggestions there like restart or reset mobile, but none were helpfull after scrolling in the page I saw there's will be another update it will be gone. After days I got another line and days pass on I got many...
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Ranbir2401
Sep 27, 2023
Sep 29, 2023
This thread was updated on Sep 29, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Samsung refuses to repair s20 plus screen, damaged my phone

Address:Pune

Green line started to appear on my screen all of sudden after August 2023 software update. I went through Samsung members community and have seen too many s20 plus mobile users faced the same issue and it seems the lines are getting worse day by day. Most of those devices were just out of warranty period. Samsung though well aware of the fact that the issue was due to faulty software/hardware on S20 plus mobiles from their side haven't acknowledged...
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nikhiljerath
from Ghaziabad, Uttar Pradesh
Sep 26, 2023
Sep 29, 2023
This thread was updated on Sep 29, 2023
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Poor Product/Faulty Product Samsung Galaxy S23 Ultra

Address:Gurugram

Dear Sir,

I have purchased a Samsung Galaxy S23 Ultra worth Rs.1.16 Lakh from Croma Retail, DLF Mall of India, Sector-18 Noida on 13th Aug 2023.

My ordeal began on the purchase of 2nd day of the purchase and then on regular basis and again more with the installation of OneUI 6.0 Beta Version 2 on my Galaxy S23 Ultra. I started encountering multiple issues, including USB cable detection problems, application...
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kaumarnand
Sep 22, 2023
Sep 25, 2023
This thread was updated on Sep 25, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Phone is not been repaired under warranty

I purchased Samsung Phone and the phone display got damaged due to material failure. Company is not repairing my phone under warrantee. It is only eight month old phone and is under warrantee. Complain is just to get my phone repaired under warrantee. My phone detail is as below.
Customer Name VEDANT KUMAR
Request Date 28/07/2023 14:02:59
Address KHAJPURA PATNA AERODRAME PATNA PATNA BIHAR 10-Bihar 800014 IN
Appointment...
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kaumarnand
Sep 22, 2023
Sep 25, 2023
This thread was updated on Sep 25, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My phone is not getting repaired under warranty

Address:Samsung India

I purchased Samsung Phone and the phone display got damaged due to material failure. Company is not repairing my phone under warrantee. It is only eight month old phone and is under warrantee. Complain is just to get my phone repaired under warrantee. My phone detail is as below.
Customer Name Vedant Kumar
Request Date 28/07/2023 14:02:59
Address Khajpura Finace coloney Patna, Bihar 800014
Appointment Date 28/07/2023...
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Venkateswara Rao Pothina
Sep 21, 2023
Sep 22, 2023
This thread was updated on Sep 22, 2023
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Tv ua50tue60akxxl

Address:2nd, 3rd, 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector 43, Gurgaon - 122002, Gurgaon District, Haryana, India
Website:www.Samsung.com/in

After escalating my complaint to service head and speaking with customer experience manager, I wrote to SAMSUNG India CEO through the interface provided by the Company on 1st September 2023 and 13th September 2023. Though I received acknowledgment for my messages to the CEO, no responsible senior functionary contacted me for resolving my complaint, which was first made on 11th August 2023....
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K
Sep 20, 2023
Sep 22, 2023
This thread was updated on Sep 22, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refrigerator repairing

Address:373 g shakti singh gali near durga mandir shanti nagar

I am owning double door refrigerator. My refrigerator was not cooling. I contacted to customer service and they send engineer who charged rs 2850 on 21/08/23. After fews days again it is not cooling and having same issue. Than i contacted to local samsung customer care with name bright enterprise jagdalpur c.g.. he promised 4 days before that his engineer will visit and solve my problem as it is getting problem in 15 days. Now he is not picking...
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