[Resolved]  Samsung — Frequent mother board failure 43" Smart TV

I purchased a 108 cm smart Samsung TV from a Bhubaneswar dealer in year 2019 model number UA43N5470AUXXL/2019.

I have experienced mother board failure 2 times, once on[protected] and another time[protected].

It has failed again in May 2022 after which i raised a complaint thru toll free number, having service request number [protected]. The Technician came and found that mother board has failed again. Post this finding, I complained thru the toll-free number and assured that it will be addressed.

I am deeply disappointed by this frequent failure and MY CONFIDENCE IN SAMSUNG PRODUCTS IS COMPLETELY ERODED NOW. Instead of trouble shooting, there is simply replacement and with the third motherboard replacement, my maintenance charge will be appx 50 % of the TV cost for a smart TV of 3 years old. THIS IS UN-ACCEPTABLE BY ANY STANDARD.

I request you to kindly do proper trouble shooting, free replacement of the TV immediately with a week time, failing which I will take appropriate action including putting this in consumer forum and writing to Samsung India CEO as per established norms.

Kind regards,
Bijay