Samsung — Front Load washing machine complaint due to installation failure

Address:

Mahesh M K, Kaithavelichira (h), Vaikom PO, Vaikom, Kottayam, Kerala

My machine facing complaints 3 days before and i maid a complaint. One technician come and check the machine and said rats damaged the wires because the rat net was not properly installed. It will cost ₹ 8000/- for the repair and it doesn't cover Warrenty. Rats enter the machine because the one who come for installation doesn't fix the rat net property. And now the one who come for installation said that he too cant fix this net properly because this machine have this problem and told me to purchase net from out side and cover machine. Rats enter machine because of installation problems and customer is responsible for this, what the hell is going on. Im going to consumer court for this