[Resolved]  Samsung — Galaxy M21

I am owner of Samsung Galaxy M21 6gb/128gb. My Phone started turning on and off after android 12 update. After searching on Samsung Member's app
(Samsung Forum) I came to know that many people are suffering from the same issue. I thought that samsung will take this into consideration and will provide an update to fix this but that did not happen and now my phone is stuck on the boot screen. It doesn't even turn on. I called customer care and explained my problem so they asked me to visit samsung service center so I did that. There they told me that it's motherboard problem and it will cost me around INR 7000 to get that fixed. This is around 50% of what it costed me to buy whole new phone. Samsung is losing its credibility as they are doing this shady thing. galaxy M 20 and 30 series was hands down best midrange smartphone. I was using it as my secondary phone so no gaming or heavy usage just used it for calling and texting. Please fix this as soon as possible.
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Nov 20, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
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