[Resolved]  Samsung — Galaxy watch 3 45 mm bluetooth variant

Dear sir/madam, i came across an offer on a website which belongs to Samsung India, the URL: https://www.samsung.com/in/store/corporate/home/ and when i tried to purchase the item applying the offer mentioned in the website but i was not getting the offer. Here are the details: Item: Samsung Galaxy Watch 3 45 mm bluetooth variant Offer promised: INR 3500 instant discount on all leading bank debit cards/credit cards EMI/full-swipe Price: INR 30391 As per the above offer, the final price should be[protected] = 26891, but i did not get the offer. I contacted the Samsung customer support through 'Chat' option available on the same website. The name of the person was 'Satyam' and he introduced himself to me as a 'Product Expert'. He said, the offer was expired and currently not available even though the item is still in stock. Before this, i dropped an email at 'outbound.[protected]@samsung.com' on December 24th 2020 mentioning the same problem but I did not get any update or response from anyone. I was given the email address by one of their associates when i mentioned it to him when he had called to assist me placing the order. I feel cheated and manipulated by the fake promotion/offer and some other people may fall prey to their fake promotions. I request you to take action on the website and make sure these things will not happen again.
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Aug 6, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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