[Resolved]  Samsung — Green line on Display of S21+

Address: Mumbai

Of purchase.

I hope, I was able to answer your query for today?

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The Support executive mentioned that the display replacement for free would have been done, had it been given before 30 April 2024. But since, I have raised the request now, I will have to pay for display charges.

I mentioned I was not aware of such communication and till 30 April 2024, I did not have any problems with my display. Why should I be penalised for a problem that occurred after a software update. She said that is what the guideline have stipulated and would have to be followed.

Please note that I had paid Rs. 70, 000 in September 2021 to acquire this phone. I had planned to use it for at least 3 to 5 years.

My complaint/Grievance:

I was not aware of any such scheme of one-time free replacement on the S21+ model. There was no communications in any form, from Samsung or its representatives, in the past on such one-time replacement.
I did not have any issue till 30 April 2024 with the above mentioned phone. It cropped up 2 days back. I do not understand why should I pay for replacement of display, for no fault of mine? There are no physical damages on my phone. It was be shared for inspection, whenever demanded.
Why is the policy guideline given that replacement would be done only till 30 April 2024.? If I was not informed and did not have problem with my product, how will I replace it.
In view of the above one-time free replacement and the persistent problem with S21+ display, this is unjust and unfair on the part of Samsung to charge me for a display on their 2021 Flagship model.


My request/ask:

Replace the display and all other components that cause this problem on my phone, free of cost at the earliest.


Lastly, in the past many years of being loyal customer of Samsung products, this is the worst and unfair experience I have had.

Hope you understand that is extremely embarrassing that I am using your flagship phone with such fault, when I am at official meetings and conference. The green line is easily visible and am sure people will start noticing this. Needless to say, this will result in an erosion of your brand value of your products.

Look forward to your prompt action and a satisfactory closure to my request.

Further I raised a service request [protected]. You may refer for details.

I was told to replace the display but I have to bear the cost, which is unacceptable.

I requested for an escalation of the issue but the Samsung support team was unresponsive. It's almost 3 weeks and Samsung does not seem to care.

I would expect the replacement of display To be done free of cost.

Awaiting positive revert

It's been almost 3 weeks