[Resolved]  Samsung — Handset Power OFF

Address:

Room No. 304 A wing - Shanti Niketan, sector 8 Kharghar - 410210

This is Nandkumar Gupta from Mumbai, I had purchased a Samsung A50S handset on 19/1/2020 & all of a sudden I encountered power off issue in the month of Jul. Thereafter I called up cust care to check nearest service center add in Badohi since my brother was using the handset and went to native place due to lock down. cust care people were so poor instead of service center, they gave me collection center add (Aaradhya Communication- Mr. Jaiswal)) again worst person to speak with then final this time cust care gave me Mirzapur service center (Singh Cyber - Mr. Chandra Prakash) add since they don't have any service center in Badohi. I again connected to the worsen person than even both of them made me like a football and they even did not feel like telling me the issue with my handset. Finally I came to know they diagnosed water liquid damage which is not at all possible. I wrote on Samsung Facebook page and also to Samsung CEO then I got a call from Dilip who was nice but did not solve my problem he even connected Chandra Prakash from Singh Cyber and while speaking to us he disconnected the call. Dilip has also admitted that even he has had the same issue when service center finds any handset under warranty they declare it as liquid damage so that they can charge the customer. I asked my brother not to visit any collection center or service center in Badohi/Mirzapur as they do not value their customer and asked him to deliver the handset back in Mumbai. I again wrote to Samsung CEO and got the call from Mamta who later transferred my complaint to Dilip who said he will escalate this case and ensure this will get repair under warranty after that I got a call from Yogesh Sharma who asked me to visit nearest service center in Mumbai since he got the handset from my brother. I did the same and he said he has got the report from service center and same is under discussion after two three follow ups now he is saying I have to pay the charges and maximum they will bear 25% loss and 75% lossI have to pay. I am highly disappointed as I have been following up with so many people, some were worst and not at all fit in their job. I say this with a bang that the handset was never ever came into water contact and Samsung is fooling their customer and making money out of it. If this would have been the case of water liquid damage do you think Samsung your customer will take the follow up from last 5 months. WORST AND PATHETIC CUSTOMER SERVICE AND MANUFACTURING EXPERIENCE.