[Resolved] Samsung — Harassment and demanding amount 3450 within 1 year guarantee period of my Samsung TV Remote.

fv4040

Dec 23, 2023

Address:

Croma Rajnagar Extension

This complaint regarding of Harassment and demanding amount ₹3450 within 1 year guarantee period of my Samsung TV Remote.

Service request number [protected].

I am valuable customer of Samsung company. My Remote sensor not working properly from the beginning. I complaint costumer care manny time but they given solution on temporary bassis not permanent. I purchased new Samsung TV before 3 months, but from beginning remote sensor not working when I purchased new Samsung TV salesman insured me for best service for further inconvenience but this is first time very bed experience. I am surprised Mr. Dushyant( Samsung authorised person) denied to replace remote even told me for pay charge amount of around 3550 immediately whenever I have 1 year guarantee.
This is very wrong and harassment of costumer!
Kindly look this issue I will be great fully of your!

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Dec 23, 2023

Complaint marked as Resolved

This complaint regarding of Harassment and demanding amount ₹3450 within 1 year guarantee period of my Samsung TV Remote. Service request number 4384330120. I am valuable customer of Samsung company. My Remote sensor not working properly from the beginning. I complaint costumer care manny time but they given solution on temporary bassis not permanent. I purchased new Samsung TV before 3 months, but from beginning remote sensor not working when I purchased new Samsung TV salesman insured me for best service for further inconvenience but this is first time very bed experience. I am surprised Mr. Dushyant( Samsung authorised person) denied to replace remote even told me for pay charge amount of around 3550 immediately whenever I have 1 year guarantee. This is very wrong and harassment of costumer! Kindly look this issue I will be great fully of your!

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2023

Samsung India Customer Care's response Dear Sir/Madam,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

Dec 26, 2023

Updated by fv4040 Today 26th of December, Because of we have no option, our TV is not working without Remote last 6-7 days. Samsung team pressurised us to pay 3497. Finally we pay today and purchased new remote.
Very disappointed from Samsung, never recommend in future..!👎👎👎