Hello,
We purchased a Samsung 4K NeoQLED TV Model code - QA65QN90AAKLXL 65" ON 15th August 2022 from Croma Mulund West, Mumbai for the offer price of INR 134999.00 as mentioned in the invoice attached with this mail under the name of Sumit Kotal. The item was delivered on the 19th of August 2022 and Installation by Samsung Engineers took place on the 22nd Of August. During the installation, it was noticed that the screen was flickering and there was an issue with the sound. After repeated troubleshooting, the problem still persisted and they registered a service request. The service request number is - [protected]
We were given a choice of refund or part replacement and we went ahead with the part replacement as the refund would've been of the offer value which was a loss on our part. We were promised the part replacement will be done in 15 working days. There were no proper updates or intimations given by Samsung's end. I had to literally find on my own who is handling the case and got to find the service center Qdigi handling the same. Got in touch with the Executive named Mr.Gopal from Qdigi and he kept promising with lies of the next day and the next and still, no resolution came into effect.
Mr. Gopal gave me an explanation of how the product is ordered from Delhi and should be coming to the warehouse soon he said he is in touch with the part team personally. After a week's time of everyday follow-up from my end, yesterday i.e. 10th Sept 2022, Mr.Gopal says that the part is not available and I've to wait for more than 15 days for a resolution of either a refund or Product replacement after this case will be forwarded to the Top management. After waiting for so long, I'm not going to accept any refund. Replace the whole product or repair it ASAP.
What kind of circus is going on that you guys are making a fool of a customer paying more than a lakh for a premium product? This is the worst customer experience I've ever had. Also, I registered a complaint with NCHCA (Grievance number[protected]. If the case is not resolved at the earliest, I'll make sure to put up a legal notice. This is total exploitation of a customer and harassment after delivering a defective product.
Please look onto the same.
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