Samsung — Harassment to Customer- Breach to Customer Safety-Service Centre says default problem in Note 3

Address:

Kolkata, West Bengal

I have been a loyal Samsung Customer since the time Samsung came into India in the very initial years and i have only seen Samsung deteriorating with its quality and services. I feel sorry to have been loyal to the brand as it has not lived up to my expectations. I have been using this handset Note 3 which is supposed to be one of its flagship models and it had a problem of over heating since its purchase. On taking it to the service center i was told that its a software problem and it shall get resolved by updating the software but the problem only increased. On again taking it to the service center i was told the same thing and on insisting that it was an abnormal heating problem they said that the mother board has to be replaced. After that i kept contacting the service center for over 15 days and they refused to tell me the status of the phone saying that they had server problems and would get back to me in 2 hours. That 2 hours never came. After which i contacted the customer service and even they were not of any great help. After 15 days when the service centre returned my phone i was shocked to see that my phone was not in a working condition. it had developed 4 additional problems. on which i took the phone back to the service centre the very same day and the next day they returned the phone to me in the same condition saying that"THEY HAD REPAIRED IT AND THE OVER HEATING PROBLEM IN THE NOTE 3 WAS A PROBLEM BY DEFAULT WITH ALL NOTE 3 HANDSETS ACROSS THE WORLD" On hearing this When i asked them that will Samsung be responsible if the phone bursts due to over heating causing any kind of injury to me. To which they said they would not be responsible for anything and i can do what i want. In response to this i refused to accept my handset and contacted the Area Manager Mr. Samarendra Ojha and he promised me to get back to me on the matter by Monday 6th July 2015. When i did not get any call from Samsung or the area manager on the same i called him up today and he said there is another problem with the handset with some part and we will again repair it and get back to you. He very clearly says "that v do not replace any handsets due to over heating and there have not been any deaths or major injuries till now due to this problem" Firstly - If there is a problem by default in this particular model Samsung should withdraw it from the market. Secondly- Is this is the kind of service one has to get even after buying a flagship high end phonhe?? Thirdly- Samsung employees are highly unprofessional and not trained to be a part of such a big brand. Fourthly- When your own employees tell customers that the model has a problem by default, what will be the trust people will have in your brand? Fifthly- Samsung has caused great amount of Harrasment to me for which i shall definately take action. After all this harrasment I will only accept the handset by Samsung when i get in writing that any injury caused to me due to over heating of the handset will be the sole responsibility of Samsung and also that you have provided me with a defective model by default. I am sorry to say that Samsung is a company which only believes in selling the product and after which they are least concerned about the customers safety and i feel sorry to have been loyal to such a brand. I have attached the copy of my last job sheet and it also has the the previous job sheet no mentioned just above the present job sheet no. I need an explanation on this within 48 hours or else i shall be filing a legal suit against Samsung with all the supporting proof of all the conversations that i have had with all representatives of Samsung including the service Center Manager- Mr. Sovan Saha and the Area Manager- Mr. Samarendra Ojha. Regards, Ackrity Seth Ph: [protected]