Samsung — Harassment with Samsung Mobile Phone Repair Service

Address:

Phoenix MarketCity, Shop G5&G6, 142 Velachery Road, Chennai 600042.

Hi Team,

This is to draw your kind attention that I have purchased a Samsung A22 5G model mobile on 20 September 2021 and from the first week onwards, I was facing issues with regards to the SIM Card not getting detected and later once the Samsung Service Centre resolved the issue later from the day end, the phone speaker was not working.

As such, I deposited my phone to the Samsung Service Centre (Address : Phoenix MarketCity, Shop Number G5&G6, Velachery Road, 142 Velachery, Chennai - 600042) on 27 October 2021 (Bill Number : [protected]) and they are harassing me saying that either the speaker part is in "Transit" and they were about to repair and provide me the phone today(19 November 2021), but still now it is not being resolved from their end and saying that the mobile display is not working properly.

Moreover, I would like to draw your attention that the number provided by the Samsung Service Centre is either not reachable. Neither do they bother to pick up the phone after calling 10-15times.

Please could you let me know How long I should wait to get a phone repaired although the phone is within warranty period!!!

I would request you to please go ahead and replace my phone at the earliest convenience or else I have to take further action to escalate this matter to the consumer forum because without a mobile phone for around a month is simply NOT ACCEPTABLE!!!

Please could you look into the above matter urgently and get back to me at the earliest.

Below are the details enclosed for your kind reference :-
Bill Number : [protected]
Customer Name : Sugirtha Saga
Mobile Number : [protected]/[protected]
Samsung Service Centre Address : Phoenix MarketCity, Shop G5&G6, 142 Velachery Road, Chennai 600042.
Model Name : SM-A226BZAHINS