Samsung — Hardware Defect in Samsung Gear S Smartwatch

I purchased a Galaxy Gear S Smartwatch and have enjoyed it. However, after owning it barely more than a month, I discovered a problem with the design. The cradle on the back of the device (for changing) clips onto the back through the use of two slim plastic clips. I was clipping the mount onto the back on my watch when one of the clips snapped. I attempted to call Samsung about this issue only to discover that they considered this "damage" - as though I had broken the watch - and wouldn't support it (wanting me to spent 40 dollars to buy a new one). This is ridiculous. The watch cradle broke in the process of normal activity and proper use (attaching and detaching from the back of the watch). The fact that they would not support this or acknowledge the fact that these thin plastic pieces are easily broken and try to blame the user for it is a cruel joke. And I will be posting about this issue on every single web-forum, review for the watch, and other outlet that I can find that people are searching for discussing/review various smart watches.