Samsung — Harrasment done by Service Centre - Ludhiana

Address:

Ludhiana, Punjab

This is to bring in your kind notice that I have purchased one Mobile Handset Model Name: SM-J100HZKDINS serial no: RZ1G31NWLCZ([protected]) from your dealer M/s Everest Mobile HUT dated 15/04/2015. The same handset started creating problems since purcahse regarding network connectivity from the purchase date and I tried to get the same corrected by changing the service provider but even after that the problem remained the same and got more detoriated. Then I went to your service centre at Ludhiana: Grace Enterprises - Service Centre Number : [protected] . Model Town Extn. Ludhiana. They genrated the complaint against B.No [protected] dated 11th June.2015. The same was returned to me by saying the same had been corrected but when I used the same the problem remain the same. Then again I went to them and till date I have submitted 4-5 times with the same complaint but the result is same. I personally met Mr. Aman Singh Mob No:[protected] and even the service centre head Mr. Arpit Kalra [protected] but they are unable to solve the same. When try to contact them the response is same the same under repair and will be delivered with in next 24 to 36 hours. Even When I visisted again today morning i.e 16th July 2015 the response is same and asked me to collect the same in right condition post service by 17th July.2015. I have given enough time and shown complete restraint on the above matter. Would request you to kindly look into this issue and either get the same corrected or give me reply in writing that the problem cannot be corrected as being businessman I don't have more time for the same.