[Resolved]  Samsung — help!!! - 55" qled samsung television - sr #: [protected]

Address:

A5, Saras Towers, Duraisamy Nagar, By-pass, Madurai – 625010

Hi sir,
I’m now drafting this email with last hope that i would get the promised and advertised support for the product which i purchased with samsung.
Please find the purchase product details below:
• product: samsung led smart tv 55 inches
• purchase date: 19/01/2020
• price: 1, 39, 990/- (One lakh thirty-nine thousand nine hundred and ninety only)
• model number: qa55q70rakxxl
• mrp price: 1, 69, 900.00

Purchase owner details:

• name: shanmuga velayutham
• registered phone number: +[protected]
• registered address: a5, saras towers, duraisamy nagar, by-pass, madurai – 625010

My concern & help!
Sr #: [protected]
I purchased my second television too from samsung recently on 19th january 2020, which was stunning to the extent of my interest and knowledge. As usual, i enjoyed watching my shows using samsung television.
During august 2020, i happen to see a sudden issue with the 55 inches smart led samsung television screen which terrified me, as i never faced any of this sort of issue with my other old samsung television (Believe that’s a 40 inches smart tv) which i have been using since 2+ years.
Since this television was only 6 months old and it fits into the warranty, i happen to reach the support over the phone to get my issue addressed. After raising the complaint, i never received any help from the samsung service team for more than 10 days, which sounded very trust-breaking. I could not believe that i’m not getting any support even for television which was purchased at the cost of one lakh thirty-nine thousand nine hundred and ninety. After a tiresome struggle, i happen to get some support people to view the television for which i never had the chance to get a service request number.
Later, when spoken to the support team, i was informed that the service team has forwarded the issue to their hierarchy for replacement of the television screen considering the genuine-ty of the customer and transparency of the issue “internal display corruption” and not physical damage as there is no crack/scratch on the tv, adding, the television too falls under the warranty. However, the local service team apologized and explained that their hierarchy is not ready to approve the warranty considering the issue as physical damage. Still, i have not received a service request number.
So, i called up the samsung customer support number and when inquired, they have termed the issue carrying the name as “television screen broken”. I’m lost and felt helpless as i don’t know how they have concluded as broken. I then requested the service request number which was finally provided by that agent over the phone.
Conclusion:
• i’m being a total believer of samsung, is now terribly hurt and helpless for the product purchased at the rate of inr 1, 39, 990/- (One lakh thirty-nine thousand nine hundred and ninety only) and being in warranty.
• please extend your help in replacing my samsung television or at the least the screen of my television which is under warranty.
• i have no clue, how the hierarchy team has concluded the issue as broken when it is not, without even making a direct visit to the spot where the television is fixed.

Attached:

1) photo snaps of the television (For which the issue is raised)
2) photocopy of the purchase invoice
3) photo snap of the product details at the back cover.
4) voice recording with the final phone support executive.

Contact person:
Karthik rajendran
Mob: [protected]