Samsung — Home Theater HTj5550k

In the Month of February 2021, i raised a compaint to samsung that My HomeTheater(Model: HTj5550k) is having error mentioning that when i open the YOUTUBE or any app iam getting a message "System time is updating try again later" but the app is not opening. so i raised a complaint to samsung But i was told that Board needs to be replaced for the app to work and the total cost to replace the board is around 6k. Also i was told that only if i pay 3000 Advance samsung service team will raise request for the new board. i accepted that i paid Rs3000/- as advance in february. And after a week Service engineer from samsung came and tried to replaced the new board.But New board was faulty and the service person replaced the old board back again on the same day and went.

After two weeks i follow up with samsung service and the service person brought new board and said that new board too is faulty and went back.After that iam not getting proper response from SAMSUNG service.

From Begining of February, i have been calling multiple times to samsung service center But no proper response. I requested the samsung team to escalate My ticket which opened on february.On june 17 a service engineer came and checked the Samsung Home Theater and went back saying that he will order new board but no call from samsung service after that. A week later again i called customer care till date iam not getting proper response from samsung service.

Recently i have Dialed to 1800 40 SAMSUNG[protected] customer care and asked the person to transfer the call to the supervisor to ask why my issue is not resolved ? The support person put the call on hold to tranfer the call samsung supervior after about 30 seconds or a minute the call is not transfered and the support person says that escalaion supervisors are busy in an another call. They would arrange the call back for my issues. I have called multiples times to samsung service even after amonth also iam getting same response from samsung service and no call back from escalation supervisors.

I never expected such a worst service from samsung i will not recommend samsung product to anyone.

I raised a ticket to samsung only for YOUTUBE app not working but the service engineer came and made my HomeTheater faulty that DISC TRAY is keeps opening when switched on and not allowing me to close or do any functions to operate this was happened when samsung service engineer came for the first visit.

Now Samsung service team has made my Hometheater faulty and I have paid Rs3000 as an advance to samsung service to fix the issue but issue is not fixed. i was not able to use the samsung product from February.

Will My HomeTheater will be repaired or replaced? what happened to the advance paid? Samsung will take years to response or fix the customer issue? Why samsung team is requesting us to buy new product/appliance when there is poor service from you.

regards,
Ashokkumar R