[Resolved] Samsung — Important Complaint

Zahid Shafi

from Almora, Uttarakhand

Address:

182144

Most respectfully be to state that i mohammad shafi mir from district ramban jamu & kashmir give mobile for repapering in service centre a. R electronics f696, 1st floor kk complex jammu 180005 dated[protected] at time 3:12 pm, bill no. [protected]. After that the service centre call me at[protected] and say your mobile is ok, but when me receive mobile, i checked the mobile but that mobile is not in working condition, i will beck mobile to above mentioned service centre. After that they will again call we[protected] your mobile is ok. When me come your service centre me also received mobile the mobile is in same condition. I ask your staff but they not give me proper response and they use rude language. You know sir me come from another district which is leave about 200km from jammu. For your kind information of you, not give me good response me go to police station and highlighted in international media for your kind information.

Mohammad shafi mir
Working in media
Mob.[protected]

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Sep 17, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd