Samsung — Incompetence of service provider duped by service centre

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Samsung

I have a 8 year old samsung refrigerator

I had made an service request on 06th June, 2021 ([protected] ) for my refrigerator which was out of warranty as there was ice forming on top door corners. Samsung sent a guy from service centre he said the issue was because of the top door gasket and changing it would solve the problem. I asked him multiple time that this will definitely solve the problem right? And he said yes. He changed it on 11th June, 2021 and the problem was not solved. He came two times and put a wisor in the door and said this will solve the problem still nothing was solved. After two weeks he didn’t come and stop taking call. One day he picked up the call and said he is out of town i should call samsung and take another engineer. So I requested another engineer this one came and said the door is problem I told him why did your guy change the gasket. He said might be some issue and then cancelled the service saying nothing wrong.

I paid money for the gasket i again out request the samsung WhatsApp chat people told me gasket is under six months warranty and it should solve the problem and again out a request this engineer calls me and tell i came i told no problem and cancelled the service request. I again complain again same engineer talks to me and say you will have to change door and it will cost. I asked him why change gasket then take you gasket and give me my money back. Again service request cancelled.

I just want my gasket and service money i paid and had to suffer so much. I have my old gasket and it was doing the same job as the new one doesn’t solve my ice formation issue

All my service request numbers:
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