Samsung — Incomplete order refund not received even after 43 days

I tried to order on 4th Sept. but the order was not successful but amount deducted of Rs22999 WITH
TRANSACTION ID by debit card-(OTHPG[protected]Savextechnologies PriGurgaon)
BUT NOT RECEIVED ANY ORDER ID. on the same day I raised complain and found that it was credited to Merchant SAMSUNG shop.

On 12th Sept they send an email of refund initiated and they provide me order ID [protected], but still not credited, again I reached to them
Then again they send me an email
On 17th Sept from your side refund was initiated but not credited till now, again I reached to them
Then again they send me an email
On 15th Sept refund was initiated but not credited till now, again I reached to them
on 28 I again reached to them, the same email with the new date this time 23rd Sept refund initiated but not credited till now,

I have reached to SAMSUNG via (https://www.samsung.com/in/support/email/online-shop/) multiple times they are coming up with a new date and the same thing is a refund initiated, and they are trying to make me fool this is not expected from BIG REPUTED SAMSUNG BRAND.

I have also contacted my Bank Branch of SBI and they said we don't have to do anything with this, if they initiated the refund it will automatically be credited to your account.
My mode was a Debit card and as per rule it should be credited within 5-7 working days, but even after 43 days, I have not received my Rs22999 of an unsuccessful transaction.

Please resolve it as they are just fooling me and whenever I reached them they email me a refund initiated with a new date.
They just call me we r looking into the matter but not doing any thing even after 43days. Please resolve it.

LATEST TICKET ID is 27062659
Order ID [protected]
TRANSACTION ID by debit card-(OTHPG[protected]Savextechnologies PriGurgaon)