Samsung — Incorrect order Received

With reference to the order no [protected] under which I have order samsung 1m 08cm (43") AUE60 Crystal 4K UHD Smart TV of Rs.34740 on 18 Feb 2022 from Amex Credit Card with EMI Option. The shippement was delivered 25 Feb 2022.on 26 feb 2022 the engineer visited the address mentioned under invoice for installation of LED TV. While unboxing the sealed He found that under box there is just a damage panel of LED found SMART TV with remote as per invoice order was not found under the box.

This shows while packing my order samsung employees change my order of new LED TV to damage panel of LED against the payment of Rs. 34740.

This kind of services you guys are offered to your customers is not acceptable.

Such a big reputed company having a strong reputation accorss world having this kind of misconduct and unethical was not expected
Now I am followup from last 1 month no body from Samsung is able to resolve my complaint even Refund my amount and also EMI from AMEX card is already started on 10 March 2022
Please check and do the needful on ASAP basis

Regards
Gaurav
Valued Customer