Samsung — Incorrect requote for exchange order in Samsung S22

Cashify Ticket number : [protected]
Cashify Order ID : MPMME4661304

Samsung ticket number : 48409115
Samsung Order ID : [protected]

I had opted for a Samsung exchange offer via the Samsung site for preordering Samsung S22 phone
The device price was quoted Rs 8000( Device Price ) + Rs 5900( Samsung exchange bonus ) which totals to Rs 13900.
The phone is in working condition as reference to the video, but the pick up agent made a mistake and gave it as not working,
now device price has become zero and only the exchange bonus remains which is 5900rs.

Instead of correcting this simple mistake by changing device price back to 8000 Rs the team is going back and forth and trying to negotiate the price. As per samsung, I am entitled to the full amount if the device is in working condition which it is as given in the video evidence.

Due to the rude behavior from the pickup employee and his manager to my wife and I, we have registered a complaint in consumer court and sincerely hope there will strict action taken against them
The grievance docket number registered on consumer court : 3365317

Please do fix this issue and proceed with pickup of the phone