Samsung India — 2nd complaint regarding samsung's fridge

Address:

New Delhi, Delhi

My previous complaint to samsung on comsumercomplaints.in
https://www.consumercomplaints.insamsung-india-complaint-regarding-new-samsung-refrigerator-c2164653

Since i have purchased samsung's fridge i am mentally disturbed.
In my first compliant (Within warranty) there was leakage of gas. The gas was changed. But the fridge did not work appropriately.

(Second time) i complained and the engineer told that the duct has to be changed and gas has to be refilled again. And i have to pay some charges. So the duct was changed and gas was refilled. And i paid the charges.

Within a month, the fridge started giving the same problems. Now the warranty was expired.
Third time, i complained then ms. Sonia upadhayay (Head office gurgaon) called i requested her to replace the fridge bcz i cannot pay the charges again and again. But she said u have to pay the charges and get it repaired. I again paid the charges. I thought that now the problem will be solved.

Again, i called and requested to talk to sonia, but they dint let me talk to her and said that she is not handling this case now.

(Fourth time) i registered a complaint on 18 july 2019. They told its a manufacturing defect. They told pcb doesnt match of fridge and freezer.
And the duct has to be changed and gas has to be refilled. And i have to pay more charges.
Again i agreed and paid the charges one more time hoping that this time the fridge will work.

They changed the filled the gas again on 18 july complaint no. [protected] and it worked till 40 days only.

Now again after 40 days of my complaint, on 31 aug 2019, the fridge has the same problem of cooling. I registered a complaint no. [protected]. The senior engineer visited and told that again the gas is choking and duct is not working.

Please help me in this matter as i am mentally under stress as to how many times i have to pay the charges and still the problem persists.
This type of products samsung produces.
I cannot pay the charges again and again. I have lost my mental peace. I want a replacement of this fridge. Bcz i cannot take the stress more.

I will go to consumer court and media as well.
Samsung is such a bad brand. I trusted samsung but after purchasing this fridge of rs. 55000, i am saying that samsung is a brand which nobody should trust and neither its services.