[Resolved]  Samsung India — 2nd time complaint regarding samsung note 9

Address:

New Delhi, Delhi

I complained earlier also about the same problems that was coming in the phone samsung note 9.

Earlier Samsung employee asked me to submit the phone and assured me that now no problem will come in the phone.

They repaired the phone and gave back and i got the extended warranty too.

Now again, within 30 days of receiving the repaired phone the same problems has started again. Its getting hanged, Screen is flickering again and again.

Now, i emailed to samsung about the issue and they are saying that i have to submit the handset again.
Its a defective piece. Becausw even after all the repairs done, still the problems are coming.

But i cannot submit the handset again and again. I want full refund of the handset value.
The service center employees are not at all helpful. They assured quality check and quality repair. But all problems are coming in the phone again.

samsung is not giving proper resolution to this complaint and is asking me to visit the service centre again and again. Still my problem is not getting solved. This is not the way samsung should work.

I want full refund of the phone. And this time i will not settle for anything else. Previous time i did all that samsung told me.

Help me on this matter as i want full refund.
I am highly dissatisfied with samsung.
This is not the right way to deal with samsung's customers.
Please check the attached video

Thanks
Devanshu chopra
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