[Resolved] Samsung India — 40 inch tv model no. ua40f5100armxl

Bhushan Dhar

from Mumbai, Maharashtra

Address:

SECTOR 7, PLOT No. 6SATISAR APPT, New Delhi, Delhi, 110075

I requested for the repair of the subject tv, which was taken by customer support centre khanpur new delhi 110062. To be returned back after change of back light. Yesterday i had a phone conversation with the service center informing of some additional defects which were not existing in the set. I was informed that the set can work with a line on the screen. They were to come and install my tv after repairs. You kept us waiting for the whole day in our house. We tried to contact you many number of times but unfortunately numbers given on the service slip kept on ringing without any response. This is very unprofessional and is least expected from a company like samsung. Please look into this professionalism from your service centers. Thanking you
B l dhar

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Sep 16, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd