[Resolved]  Samsung India — 49 inch led tv

Address:Kolkata, West Bengal, 700064
Website:Samsung India

Samsung is turning out to be a pure cheat in the section of tv's. I had purchased a 49 inch tv back in 2017 which costed me good bucks and i was facing issue with its panel right from the inception. The panel had been replaced n number of times with display issue and the last time they had provided me with a physical defect panel which i was not clever enough to notice. Even though i had extended my warranty and under warranty period, still they have levied the cost of panel replacement on my head which cost almost the same as the tv itself. I would request everyone to refrain from purchasing samsung tv, else undergo harrassment as i am facing everyday.

Regards,
Victor
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Dec 16, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I had requested for a repair of my refrigerators which were affected by flood during August. No one turned up to repair them so far. Now it is the third month. I kept on requesting them for more than 10 times so far. But no response. No one in kerala is picking up the phone. If they pick up they say excuses.
Samsung India Customer Care's response, Nov 26, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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