Samsung India — 55 inch led tv refusal to repair replace or suitably compensate.

Address:

New Delhi, Delhi, 110049

I own a 4 year old Samsung UA55D8000 Led tv, this was the top on the line LED TV only 4 years ago. Purchased on 28th August 2011 the tv lightly used did not start In September 2015. A clicking sound is heard and the unit switches on and off rapidly. I called Samsung and their outsourced service centre said the motherboard is FAULTY. They offered to change it citing an expense of around 9000 INR. This is accepted and waited for the part. The part that NEVER came. After many letters requesting assistance from Samsung and various polite reminders, i received a letter on email the contents of which i am NOT permitted by Samsung to declare here. The correspondence informed me Samsung once sold the TV does not offer any repair and STOCK NO PARTS for the 4 year old unit. The same issue in USA led to a class action case against Samsung in which they had to repair the unit for all owners of the 8 series LED. But i am only an INDIAN consumer, speaking with middle level executives who are trained to give me copy paste "sorry we cannot help you" replies.

My request is still for repair of the Unit. If repair or part substitution cannot be offered then i request for a replacement of the unit. Samsung has categorically asked me to junk the unit or accept a 33% value of the unit and close. Post sending this offer valid for 7 days the executive went on leave for a working week. And now there is no response.