[Resolved] Samsung India — 60 inches samsung tv

rinki2323

from Pune, Maharashtra

Address:

Kolkata, West Bengal, 700027

Respected sir,
We had purchased a Samsung TV 60" serial no 20983ZEB00045V model number UA60D8000YRMXL . It is not under warranty any more as 3 years have already passed. The TV is demanding a new panel which the service engineer quotes to cost 1.4 Lacs while a new TV is not more than 1.8 lacs . we have had regular issues of complains too on this TV since its purchase.
My cousin too has the same panel problem on his 52''TV guess there is some manufacturing defect which we request to be covered under goodwill account and not at the cost o[censored]s customers.
Thank you

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Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2016

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Jitendra Singh
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)