Samsung India — Abnormal rates for samsung tv service

Address:

Chennai, Tamil Nadu, 600073

We had a small problem with the display of the Samsung TV, otherwise it is working well. When I called the service people, they gave an abnormal quote of about Rs 30000 to rectify the small problem (The costof the TV itself is 50000 only). The man who came to our place collected an amount without doing anything. I was shocked when they quoted such big price for rectifying a small issue. I sent an email to the CEO of Samsung. It was shocking to note even the mail sent to CEO of Samsung didn't have any impact. I have understood that Samsung TV service in India is very very poor and their service charges are abnormally high. It is obvious that Samsung don't have proper, genuine people in their service department. This is to caution Indian buyers who might buy Samsung TV in future.