[Resolved] Samsung India — about dealer sadana which delivered me used product without all accessories.

amendrasiddha

from Allahabad, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226022

I am complaining about the sound bar hw m550 which i purchased from sadana electronic kapoorthala lucknow on 12 aug 2018. They deliver it 13 aug 2018. Bt the product was used and that i saw on demo at store. It is used and opened. They packed it without all accessories and delivered to me. I saw scratches on soundbar and subwoofer. I complained it to them they told me that they sold packed and demo all product. And we deliver a working product dent or scratches are not important. So help me. Till today i purchased many products from samsung bt i never get any faulty product. This time i feel cheated. It will reduce samsung image.

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Sep 22, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Sep 06, 2018

Updated by amendrasiddha Samsung dealer SADANA promised me on 20 Aug 2018 that they will replace my soundbar but today 6 sep 2018 and I got no response from dealer. Now I am going to unpack the sound bar for use. At last I would like to say that I ll never purchase any samsung product and also say to other's not to buy a samsung product.

Oct 06, 2018

Updated by amendrasiddha My complaint is not resolved still. And now I am using that faulty soundbar. Very bad company for coustmers

Mar 17, 2019

Updated by amendrasiddha My complaint is not resolved still. And now I am using that faulty soundbar. Samsung is not consumer frendly . I ll never use samsung product. And i ll share my experience about samsung and sadana. I also want to saythat in india it’s not easy to win these type of cheater. No they are not cheater they are thieves.

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