| Address: | 403707 | | Website: | www.consumercomplaints.in |
Dear Sir
Please refer my complaint pending since 2nd Nov 16. The automatic response received from Samsung is as under --
Quote
[protected] Forwarded message[protected]
From: "consumercomplaints.in"
Date: 2 Nov 2016 19:49
Subject: Samsung India Complaint Status Update [ID: 1418879]
To:
Cc:
Greetings. Your complaint has been forwarded to Samsung India Electronics Pvt. Ltd. customer service. You should receive a reply from the company representatives within several days. Please login to your account to view and update the status of your complaint. To view your complaint on www.ConsumerComplaints.in click here: http://www.consumercomplaints.in/samsung-india-b100069?frommail=[protected] We sincerely hope your issue will be resolved as soon as possible!
Kind regards,
ConsumerComplaints.in Team
Unquote
It is highly regretted that no reply has formally been received till this date thereafter. Once one representative from Gurgaon office had contacted and expressed inability to help but it is more than 4-5 weeks elapsed, none contacted thereafter even though requested to cannibalise to which he assured to come back . Need not say that TV set is lying n defective for last 2 months for want of speakers replacement whereas everything else is alright.
It is a shame on Samsung service for being so inefficient.
Kindly send me the mail of Samsung Korea so that I refer to them for help .
further, being so frustrated, I shall now be afraid to buy any product of Samsung in future plus not advocate it further in society because of this disappointment .
However, I would request once again to help in the matter . Scrapping TV with very nice video quality in the event as suggested by Samsung service centre is not a professional statement & acceptable.
Regards
P K Taneja
[protected]
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