[Resolved]  Samsung India — about note 9

Address:689573

My name is albin varghese. Samsung gave the assurance about waterproof capability of samsung note 9. They told that they can take photos underwater and can dip the phone till 1.5m. But when i dipped my phone to take photos underwater less than 1 feet, now my phone got switched off and also water enters inside the camera, touch is not working properly. Samsung customer care is not at all responding, they attend the call and listens the problem, then they put the call on hold and there’s no response from them. The most intresting thing is that i purchased this note 9 on last month. I have my warranty left and got the insurance also. Is this how samsung treats its customers? I bought note 9 for 67900rs and now i believe its not worth it if things are happening this way. Kindly do the needful.
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Jun 1, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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