[Resolved] Samsung India — about your latest os update nougat on j7 prime

Anshul Navle

from Jaipur, Rajasthan

Address:	Jaipur, Rajasthan, 302001
Website:	www.samsung.com

I want to say that your latest update og nougat on j7 prime has given me a severe headache from the past days i am feeling very helpless. Its of no use. Almost every app and games keeps crashing even your messaging app keeps crashing.. I want to downgrade to marshmallow again but i cant even do that i tried but i failed. What should i do now. I[censored] donot know how to handle any operation system please donot give it to your customers until it is fully in your control. Hell man this nougat is such a pain in my head i cant even play a game. Even a small one. Whats the use of calling that an update then. Not expected this from you samsung.

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Oct 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd